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SXSW 2021: The Path Forward for Healthcare Innovation and Digital Transformation

SXSW 2021: The Path Forward for Healthcare Innovation and Digital Transformation

Brian Solis, Global Innovation Evangelist at Salesforce, joined Ron Kim, SVP and Chief Technology Officer at Merck, and Manoj Narayanan, Chief Technology Officer at Real Chemistry, to explore “Five Things to Know About Digital Transformation in Healthcare.” The session was an official part of SXSW 2021 programming. Hosted by Jo Ann Saitta, Global Chief Digital Officer at Real Chemistry, the panel explored digital and human dimensions of what the future of healthcare innovation should be in a post-pandemic economy. Digital…

Forbes: In the Rush to Go All-Digital, Prioritize Employee Experiences

Forbes: In the Rush to Go All-Digital, Prioritize Employee Experiences

Forbes featured an in-depth piece by Brian Solis about the importance of prioritizing the employee experience for the all-digital, success-from-anywhere world. Companies everywhere are accelerating digital investments in customer experience (CX) – but designing for employee experience (EX) is the next competitive advantage. Engaged and productive employees are instrumental to the success of delivering exceptional customer experiences and driving organizational success. By The Numbers: 93% of executives prioritizing EX report that their teams have the tools and technology to do their…

Multi-tasking is not a superpower, it’s a weakness – without mastery, digital distractions are causing more harm than good

Multi-tasking is not a superpower, it’s a weakness – without mastery, digital distractions are causing more harm than good

It’s 2021, the second year in a row that SXSW is not being held live in Austin. During the last, live SXSW, I launched my latest, and first personal book on individual empowerment to overcome our social dilemma. Algorithms have certainly earned their wages lately as it’s time for the virtual edition of SXSW 2021 and I’m flooded, thankfully, with memories of 2019. During the craziness of the Lifescale launch at SXSW 2019 in Austin Texas, I met the international…

Speaking To and Through People You Hope to Inspire: Analog-to-Digital Street Flyers That Hit Different

Speaking To and Through People You Hope to Inspire: Analog-to-Digital Street Flyers That Hit Different

This is the week of SXSW 2021. Even though it’s a virtual event this year, it is still a special community bound by the spirit of entrepreneurship, creativity, ideation, friendship, and tacos (+ BBQ, queso, pedicabs, and late nights!) Since this is a very special week, I wanted to share a story with you that I don’t think I’ve ever talked about. Every year, going back to, 2007 I think, JESS3 and I would legally (on plastic coverings) post creative…

A Virtual Ode to SXSW 2021 and Celebrating Its 2022 Comeback

A Virtual Ode to SXSW 2021 and Celebrating Its 2022 Comeback

This time each year, I, and tens of thousands of others, would make the journey to Austin for the annual SXSW festival. On Thursday, I would organize the “Twas the Night Before” (formally “The Calm Before the Storm” party. On Friday morning, Stephanie Agresta and I (aka The Techset) would officially open the Techset lounge, which would stay open until the following Tuesday. On Friday, the official SXSW/Techset kickoff party would start the night. On Sunday, Daylight Savings would kick…

Designing for Digital-First Customers: Focus on Experience for Breakthrough Innovation – Sound & Communications

Designing for Digital-First Customers: Focus on Experience for Breakthrough Innovation – Sound & Communications

NSCA hosted Brian Solis in its 2021 Business & Leadership Conference Virtual (BLCv) as keynote speaker. NSCA’s Business & Leadership Conference is the industry’s most notable platform for executive-level education and discussion. Brian’s topic focused on a “Discussion Of Digital-First Customers Informs NSCA Business & Leadership Conference Attendees.” Following his presentation, Sounds & Communications, a publication reaching the commercial AV technology and application industry, shared a thorough summary of his keynote. Discussion Of Digital-First Customers Informs NSCA Business & Leadership Conference Attendees…

Designing for Digital-First Customers: Focus on Experience as a Driver for Breakthrough Innovation

Designing for Digital-First Customers: Focus on Experience as a Driver for Breakthrough Innovation

Experience design and innovation are key differentiators and beacons for the way forward – especially in these times of disruption. While it’s counterintuitive to think about investments when everyone else is exploring cost-cutting, this is exactly the time to break new ground. Those who study customer dynamics, needs, emotions, and aspirations to reveal meaningful and empathetic ways to innovate will succeed in business and in customer relationships. That’s power, and urgency, of designing human-centered experiences. The challenge lies in breaking…

The Novel Economy, Generation N, and Thriving in a Digital-First Environment: Futurist Brian Solis on Marketing Smarts [Podcast]

The Novel Economy, Generation N, and Thriving in a Digital-First Environment: Futurist Brian Solis on Marketing Smarts [Podcast]

What an absolute treat to spend time with my friend Kerry O’Shea Gorgone on the Marketing Smarts [Podcast] for MarketingProfs! — Brian Solis is a digital analyst, anthropologist, and futurist. He’s written several bestselling books, including What’s the Future of Business (WTF), Engage!, and The End of Business as Usual. Brian recently brought his technology expertise to Salesforce as the company’s Global Innovation Evangelist. I invited Brian to Marketing Smarts to talk about the “Novel Economy,” what he calls “Generation…

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