I had the privilege of joining GoTo CMO Peter Mahoney on the Practically Tomorrow podcast. We talked about one of the most urgent, and misunderstood, topics of our time: how AI is reshaping the world of work. But this wasnât just another conversation about automation and productivity. It was a much deeper exploration of how we need to rethink leadership, empathy, and innovation in the age of intelligent machines. “The most dangerous thing for any organization of any size is…
Designing the AI-Powered Workplace: What Workers Want, and Why It Matters
What do real workers want from AI? And how does that differ from what AI experts think? Let’s explore an insightful study recently published by Stanford University Social and Language Technologies Lab, “Future of Work with AI Agents.” Drawing on over 2,100 tasks across 104 occupations, the research compares how workers and AI experts think about automation (what AI should do on its own) and augmentation (where AI should collaborate with humans). Two groups were surveyed: 1,500 domain workers â…
Daily Magazine Italia: Scenari Intelligenza artificiale e AI agentica, lâalba di una nuova era
AI Agentica L’alba di una nuova era, l’analisi di Brian Solis, head of global innovation ServiceNow (Page 60)
CIO EspaĂąa: La IA supone un cambio de paradigma al exigir a las organizaciones que se replanteen la forma de operar
Por Irene Iglesias Ălvarez, CIO EspaĂąa, El antropĂłlogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar la delantera. AsĂ ha hablado para esta publicaciĂłn. Presentado en sociedad como antropĂłlogo digital y futurista, el perfil de Brian Solis bien podrĂa considerarse una rara avis dada su singularidad; sin embargo, en un escenario en el que parecen brotar evangelistas por doquier al abrigo de la…
El PeriĂłdico: La IA se estĂĄ comiendo el mundo: la nueva revoluciĂłn empresarial ya estĂĄ aquĂ
El PeriĂłdico Al automatizar procesos repetitivos, la inteligencia artificial permite que los equipos se enfoquen en lo que aporta valor: la creatividad, la estrategia y la resoluciĂłn de problemas Hace una dĂŠcada, fue el ‘software’. SegĂşn la cĂŠlebre frase de Marc Andreessen, esta tecnologĂa se estaba ÂŤcomiendo el mundoÂť y cambiarĂa nuestras vidas para siempre. Ahora, con la Inteligencia Artificial (IA), llega otra revoluciĂłn. No es solo un avance tecnolĂłgico, sino el inicio de una nueva era en la que…
Industria Italiana: LâIA agentica è unâopportunitĂ che non si può rischiare di perdere. Parola di ServiceNow
Riceviamo e pubblichiamo integralmente un articolo a cura di Brian Solis, head of global innovation di ServiceNow, Industria Italiana La rivoluzione dellâintelligenza artificiale non è solo un altro capitolo della storia della tecnologia, ma lâinizio di una storia completamente nuova. Una storia in cui le aziende possono reimmaginare ciò che è possibile, ripensare la creazione di valore per un mercato in evoluzione e rimodellare il proprio futuro insieme a clienti e dipendenti. In un mondo in cui la disruption sembra…
CIO: Is declining AI maturity a sign of progress?
via CIO Online, Dave Wright and Brian Solis At first glance, the central finding in the newly released ServiceNow and Oxford Economicsâ 2025 Enterprise AI Maturity Index study seems surprising: on a 100-point scale, the average AI maturity score dropped nine points from last year. With so much attention, focus and investment in AI, how is it possible that businesses have fallen behind? The reasons are relatable but telling. The speed of AI is overwhelming and moving faster than most…
InformationWeek: The End of Business as Usual – How AI-Native Companies Win
via InformationWeek AI-native companies arenât just automating — they’re rearchitecting business. Success requires embedding AI into strategy, decision-making, and workforce evolution. As AI continues to evolve, the question becomes whether companies can transform their businesses while adapting their workforce strategies at the same pace. An executive mindset shift — or mindshift — is needed to not only reimagine businesses forward, but to also prepare workers for roles that donât yet exist. Seismic shifts lie ahead: artificial intelligence will reshape 86%…
The Future Belongs to Those Who See AI as a Partner, Not a Threat
They call him the Godfather of AI. Geoffrey Hinton spent his life building the foundation for artificial intelligence. But today, heâs sounding the alarm. In a recent conversation with Steven Bartlett, Hinton didnât hold back: AI is evolving faster than most people, companies, or governments can comprehend. Itâs not just coming for routine jobs. Itâs coming for ours…the cognitive, creative, and strategic roles we thought were safe. But hereâs the truth: AI doesnât have to replace you. You can evolve…
Workflow: The AI-driven CRM revolution
Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. Thereâs only one problem:…
