At ServiceNow’s Knowledge last year, I had the privilege of sitting down on camera with my dear friend Allie K. Miller and my colleague Dave Wright, ServiceNow’s Chief Innovation Officer, for one of the most honest conversations I’ve had about the state of enterprise AI. And, the conversation still represents the state of AI in business today. Allie. who was recognized on the TIME100 AI list for 2025, and for good reason, has a rare ability to cut through AI…
Featured Presentation: Goodbye digital transformation, hello AI-first business transformation
Maybe we got digital transformation wrong. Not slightly wrong. Fundamentally wrong. Instead of transforming, we digitized. We took legacy models, legacy processes, legacy thinking…and made them faster. We optimized the candle instead of inventing the light bulb. That was the argument I made on stage at ServiceNow’s Knowledge 2025 in Las Vegas, in a keynote I called “Goodbye Digital Transformation, Hello AI-First Business Transformation.” Here’s what the data tells us: 70% of digital transformations fall short of their objectives. 51%…
Fear is rising, Trust is falling, and the AI industry has no one to blame but itself…and what to do about it
Fear is rising. Trust is falling. And the AI industry has no one to blame but itself. For the last two years, the loudest voices in AI have sold the future through a mix of inevitability, disruption, and dread: AGI is near, jobs are going away, the economy may collapse, and somehow this is all supposed to inspire confidence. It doesn’t. It creates narrative debt. And now that debt is coming due, especially among the very people who are supposed…
AI Is Changing More Than Work, It’s Rewiring Executive Decision-Making
The most important AI shift in business right now is not happening in the tech stack. It’s happening in the mindset of leadership. As executives lean more heavily on AI to guide decisions, a bigger question is coming into focus: is AI expanding judgment, or slowly replacing it? A March 2026 report highlighted by The Register, citing Confluent’s survey of 200 UK private-sector leaders, found that 62% of leaders use AI to make the majority of their decisions. Not some…
What it means when CEOs Step Down Because the Future of AI Arrived Faster Than the Role
When major CEOs begin framing succession around AI, it signals something larger than a changing of the guard. It suggests that the leadership model itself is being redefined in real time. This is not about becoming more efficient with new tools. It is about whether today’s leaders can redesign work, decision-making, and value creation for a world shaped by intelligence at scale. Recently, two iconic CEOs announced that they’re stepping aside and called for a new genre of leader in…
Forbes: Why Leaders Are Prioritizing AI Platforms And People To Reinvent Their Business
Via Brian Solis, Forbes Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more autonomous, models of work truly reinvented, the honest answer is often a hesitant, “no.” This creates an enterprise transformation gap between AI that thinks at the individual level and AI that can execute across workflows. Companies are investing billions,…
CEOs Say AI Is Making Work More Efficient, Employees Tell a Different Story
What will they do all day Wish list for diana Two Wall Street Journal stories got me thinking. When you read them together, they explain why so many companies feel stuck with AI, or feel further along than they really are. One story quotes tech leaders arguing that what a CEO does might be “one of the easier things” for AI to do. Sundar Pichai said it. Sam Altman doubled down and talked about an AI running divisions, even entire…
Future of Health: Why Health and Communication are at Risk with AI, and without Augmented Intelligence
By Gustavo Meirelles, Futuro da Saúde After a few years of enchantment with artificial intelligence, 2026 begins to impose an adjustment of expectations. At SXSW, in Austin, the discourse changed: less dazzle, more questioning. One of the most relevant provocations came from anthropologist and futurist Brian Solis, in the session “Augmented IQ: Scaling Human + AI Potential”. Solis went straight to the point, and brought a necessary annoyance to the audience: we are using AI to automate the past, not…
CX Network Names Brian Solis a Top AI Leader in CX To Follow
CX Network announced its guide to the top 50 AI leaders to follow in CX for 2026 and Brian Solis is on the list! his year’s list highlights individuals from across the globe who are redefining how technology and human insight come together to elevate customer experiences. As artificial intelligence (AI) accelerates across industries, its promise to transform how we work comes hand-in-hand with very real concerns about unemployment: recent data from the National University suggests that 30 percent of…
Beyond Digital Transformation, The AI-First Business Revolution
via Avasant As companies worldwide grapple with AI implementation, a critical gap has emerged between executive ambitions and organizational reality, revealing the urgent need for a fundamental shift in how we approach AI-driven change. At Avasant’s recent Empowering Beyond Summit 2025, Brian Solis, Head of Global Innovation at ServiceNow and nine-time bestselling author, delivered a compelling case for why businesses must disrupt themselves to fully realize AI’s transformative potential. His insights illuminate the path forward for organizations seeking to move…