via InformationWeek AI-native companies arenât just automating — they’re rearchitecting business. Success requires embedding AI into strategy, decision-making, and workforce evolution. As AI continues to evolve, the question becomes whether companies can transform their businesses while adapting their workforce strategies at the same pace. An executive mindset shift — or mindshift — is needed to not only reimagine businesses forward, but to also prepare workers for roles that donât yet exist. Seismic shifts lie ahead: artificial intelligence will reshape 86%…
The Future Belongs to Those Who See AI as a Partner, Not a Threat
They call him the Godfather of AI. Geoffrey Hinton spent his life building the foundation for artificial intelligence. But today, heâs sounding the alarm. In a recent conversation with Steven Bartlett, Hinton didnât hold back: AI is evolving faster than most people, companies, or governments can comprehend. Itâs not just coming for routine jobs. Itâs coming for ours…the cognitive, creative, and strategic roles we thought were safe. But hereâs the truth: AI doesnât have to replace you. You can evolve…
Workflow: The AI-driven CRM revolution
Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. Thereâs only one problem:…
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
Keynote: Most businesses have no clue what’s about to hit them
🚨Â âMost businesses have no clue what’s about to hit them.â Let’s explore the seismic shift unfolding now and over the next decade…where the old rules of business no longer apply. It’s time to challenge ourselves to stop waiting for direction and start shaping the future. With AI accelerating change and organizations struggling to adapt, this is a wake-up call for anyone serious about staying relevant. If you’re navigating uncertainty, this is for you…💡 Book Brian to speak at your next…
CIO EspaĂąa: AI is a paradigm shift by requiring organizations to rethink the way they operate
Brian Solis on Stage at ServiceNow’s AI Summit, Madrid, SpainIrene Iglesias Ălvarez, CIO EspaĂąa En el marco de la celebraciĂłn del evento #PutAItoWork 2025 de ServiceNow, entrevistamos al antropĂłlogo digital y futurista, Brian Solis, para tomar el pulso a la tecnologĂa que mĂĄs clamores parece estar levantando en los Ăşltimos tiempos: la #IA. El antropĂłlogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar…
What Got You Here Will Bury You Tomorrow: You Canât Lead the Future with Yesterdayâs Mindset
Disrupt yourself â or be disrupted. Weâre not easing into the future. Weâre being thrown into it, wave after wave. And most businesses are still optimizing yesterday instead of inventing tomorrow. We now live in a Novel Economy â where change is constant, disruption is a given, and a mindset shift isnât optional. The future is already here. And I believe it happens to you or because of you. The disruptions we faced over the years, political, societal, technological, arenât…
Van automatisering naar innovatie: hoe AI ons werk fundamenteel gaat veranderen
A special contribution to Techzine Waar technologie voorheen werd ingezet om bestaande processen efficiĂŤnter te maken, opent AI de deur naar een compleet nieuwe manier van denken en creĂŤren. Automatisering van routinetaken is slechts het beginâde echte kracht van AI ligt in de mogelijkheid om innovatie te versnellen en organisaties in staat te stellen het volledige potentieel van mens en machine te benutten. Hoe kunnen we AI inzetten als een katalysator voor groei, creativiteit en strategische vooruitgang? AI stimuleert innovatie,…
The Rise of Synthetic Intimacy: AI is Becoming Your Co-Pilot in Real Life
How do you use generative AI? Is it to create content, collaborate on work, ideate, learn, code, or seek direction? What if I told you that, according to one research study, the number one application for generative AI is to help with mental health and loneliness? According to one study, people are increasingly turning to AI for emotional support, personal growth, and self-improvement. This is the 2nd year in a row when Marc Zao-Sanders publishes his research in Harvard Business…
diginomica: AI is eating the world – why the AI revolution is good for business
I’m fortunate to serve as the opening keynote speaker at ISE in Barcelona. To celebrate the moment, my team at ServiceNow secured an opportunity at diginomica for a contributed article that explores the keynote topic, “AI is eating the world – why the AI revolution is good for business.” Summary: AI isnât just transforming business, itâs redefining whatâs possible (if you lead it!) From automation to augmentation, let’s explore how AI can reshape the future of innovation and value creation….
