Solis is quoted in an article by CMO by Adobe contributing writer Mercedes Cardona titled “Can Quantum Computing One Day Solve All of Our Business Problems?” The author starts the article with a unique premise: “Autonomous cars that can avoid traffic jams. A computer that can create life-saving drugs. A robot portfolio manager that can predict and avoid risky investments. It sounds like Minority Report-type sci-fi, but these advances could become reality sooner than you think. These are the developments…
Singularity University Features New Articles by Brian Solis on the SU Blog
Singularity University is now featuring articles on its SU Blog by Brian Solis. His contributions will focus on exponential innovation, business transformation and digital anthropology. His first three articles include: 5 Laws of Resilient Innovation Ideas are Denied by the Dozen: Why We Need to Celebrate Ideas, Ideation, and Innovation to Succeed Selfie-Aspiration: Social Engineering Is Changing our Biology and our Norms and Values
Brian Solis Discusses Voice Remote and Return on Experience In Interview by theCUBE! On Comcast Innovation Day
Solis sat down for a 12-minute interview with Jeff Frick of theCUBE at the Comcast Silicon Valley Innovation Center in Sunnyvale, CA. Their chat was centered around “customer experience day,” a gathering of Comcast executives and thought leaders in the customer experience base. Some Solis quotes from the interview: “Today’s conversation has been a spotlight on what’s most important, most important, which is innovation not for the sake of innovation, but innovation for the sake of pushing the customer experience…
The Enterprise Project Names Brian Solis in List of 5 Must-Read Harvard Business Review Articles
Inspired by the findings in his new book, Lifescale: How to Live a More Creative, Productive and Happy Life, Best-selling author and keynote speaker Brian shares the professional impacts of digital distractions on creativity and productivity. In this special contribution to Harvard Business Review, Brian shares how to do more creative work when you can’t stop looking at your phone. “There are two ways to readily influence behavior: manipulate it or inspire it. Technology companies have chosen, for the most…
Brian Solis Quoted on Privacy at End of CNET article on Google’s Purchase of Fitbit
Solis’ view on personal privacy in the digital age wrap a CNET feature by Richard Nieva about Google’s purchase of Fitbit. The article is titled, “Google pushes further into health care with Fitbit, raising new privacy concerns.” The article begins: “Google’s $2.1 billion purchase of Fitbit signals that the search giant is intent on burrowing deeper into our lives, giving it access to some of our most personal health information. If the company’s earlier efforts in health care are any…
Rakuten Ready and Brian Solis Introduce The NOW Economy – The Future of BOPIS, Curbside and Delivery Experiences
October 30, 2019 – Rakuten Ready, the location-centric mobile commerce platform that takes the friction out of the mobile order-ahead experience for thousands of stores and restaurants, and Brian Solis, unveiled a benchmark study enlisting secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. Based on Rakuten Ready order data, customers who waited less than 2 minutes were four times more likely to be…
Brian Solis is Quoted on Customer Behaviors in Businesswire Article On Rakuten Ready
Rakuten Ready partnered with Brian Solis to study the state of the Order Ahead for Pickup market and track how brands perform in retail, QSR and grocery markets. The study enlisted secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. Chipotle, Panera, and Starbucks came out on top for fastest in-store pickup times overall, with retailers Best Buy and Nordstrom clocking in as best…
TechRepublic Interviews Brian Solis About The Changes Shaping Digital Transformation
In an insightful video interview, Solis is interviewed by TechRepublic’s Karen Roby about some of the changes currently shaping digital transformation, such as operational models and modernizing infrastructure. Solis begins by talking about the research he brings to his annual The State of Digital Transformation report. He says: “What that research has shown is sort of this eventual but certainly sluggish migration from the digital transformation of, so for example, cloud, customer support, what have you, to a more enterprise-wide,…
Brian Solis Chosen One of Top Digital Transformation Influencers of 2019 by Exceeders
Solis was listed among ten influencers in a piece by Yamini on the Exceeders site. The author introduces the article with a general overview of digital transformation: “Solely looking at digital transformation spending by organizations around the world should make it clear that it’s here to stay. A forecast by IDC states that worldwide spending on digital transformation technology and services may reach $1.97 trillion by 2022. The manufacturing industry is expected to invest the most, followed by transportation and…
Article Awarding Pegasystems Mentions Brian Solis and His PegaWorld Keynote on AI
In an extensive article on ZDNet extolling the virtues of software giant Pegasystems and why they were a CRM Watchlist 2019 winner, Paul Greenberg – President of the customer strategy consulting firm The 56 Group, LLC – mentions Solis (an “uber-thought leader”) in reference to his keynote on artificial intelligence (AI) in the enterprise at the recent PegaWorld 2019. In the CX section of a part of the article devoted to Pegasystems’ corporate narrative, Greenberg writes: “To the credit of…
