Brian Solis contributed an article to The Future Economy that explores how companies are investing heavily in AI but most are only seeing productivity gains not real transformation. His research shows that they lack the unified platforms needed to connect intelligence workflows and governance. Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more…
Yahoo Tech: To infinity and beyond! How AI is reshaping the workplace
via Vicki Salemi, Tribune Content Agency, published in Yahoo! Tech DEAR READER: In the age of AI, what does it mean to become “infinite?” Inquiring minds need to know, so we checked with Brian Solis, head of global innovation at ServiceNow and coauthor of “Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies.” “Becoming ‘infinite’ is about employing an intentional mindset where AI, in its current and evolving forms, will automate and augment work perpetually, to free up time…
Infinite, My Latest Book, is Now Available and I Would Love for You To Read It 🥳
The moment this box arrived, I immediately remembered the moment when this book was just an idea shared in an email. It’s all now very real and I wanted to share this moment (and box break) with you! Today, I’m proud, grateful, and honestly a little emotional to share that my new book with Dave Wright, Chief Innovation at ServiceNow, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, is now available. We would love your support and invite…
The Tech Humanist Show: AI Augmentation vs. Automation
The Tech Humanist Show Listen: Spotify Apple Podcasts Youtube Are leaders thinking big enough—and human enough—in the AI era? Explore how AI and technology shape the human experience with Kate O’Neill and guest Brian Solis, Head of Global Innovation at ServiceNow. Discover the concept of cognitive Darwinism, AI transformation stories, leadership in the AI era, and how to drive growth while staying human-centric. Topics Covered: AI augmentation vs. automation Cognitive Darwinism and self-awareness Capacity and capability overhang in AI adoption…
Forbes: The AI Conversation CEOs Are Not Having Out Loud
My latest article in Forbes explores what CEOs shared with me about AI business transformation during a full day workshop. AI is now firmly on CEO and board agendas. But many leadership teams are still asking the wrong questions. Recently, I led several workshops with roughly 100 CEOs and Chief Operators at a leadership conference in Arizona. The topic was AI. But the real conversation was leadership. These were honest conversations with operators who are under daily pressure to grow…
International Business Time: 99% of CEOs Expect AI Layoffs by 2028: Suze Orman Issues Blunt Warning to ‘Invisible’ Workers
Via Chrys Brent Deiparine, International Business Times Executives foresee AI-driven job cuts, raising concerns about job security and the future of entry-level positions. Artificial intelligence is no longer a future workplace disruption. For many executives, it is already becoming a workforce strategy. A new Mercer survey of 825 C-suite leaders found that 99% of CEOs expect AI to result in at least some headcount reduction within the next two years, underscoring how quickly automation is moving from a productivity tool…
The Tribune: To infinity and beyond! How AI is reshaping the workplace
via Vicki Salemi, Tribune Content Agency DEAR READER: In the age of AI, what does it mean to become “infinite?” Inquiring minds need to know, so we checked with Brian Solis, head of global innovation at ServiceNow and coauthor of “Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies.” “Becoming ‘infinite’ is about employing an intentional mindset where AI, in its current and evolving forms, will automate and augment work perpetually, to free up time and resources to allow…
Infinite, My Next Book, is Now Available for Pre-Order
Surprise! 🎉 After writing Mindshift, I took time to listen, learn, and rethink what leadership now requires. I’m excited, humbled, and honestly grateful to share what comes next. Introducing, Infinite: How Visionary Leaders Transform Businesses into AI-Forward Companies. Releasing on June 23rd, Infinite introduces the concept of the “Infinite Company,” a new model for organizations built to thrive in the age of AI. Please pre-order on Amazon. Three years ago, I joined ServiceNow as Head of Global Innovation. More recently,…
CX Today: Does Your Leadership Team Actually Understand AI? Most CX Executives Don’t.
via Thomas Walker, CX Today Contact center leaders are making billion-dollar AI investments without ever touching the tools they’re buying. That blindspot is now a competitive liability, and both customers and CX agents are starting to notice. Are CX executives equipped to lead their organizations through the AI transition? A growing body of evidence suggests the answer is no – and not for lack of resources or ambition, but because of a structural problem embedded in how senior leadership…
TechRadar: ‘No customer or user wakes up and says, “I hope I get to talk to a chat bot or an AI agent today”‘: Survey claims brands which sound more “human” will get ahead in the AI age
via Craig Hale, TechRadar Consumers just want real, human sources Consumers are experiencing ‘bot fatigue’ after interacting with impersonal AI, WordPress VIP finds. 61% can’t even name a brand that’s using AI well in marketing or CX. AI is emerging as a discovery layer, not a customer service replacement. New research from WordPress VIP has uncovered just how much AI is impacting browsing and online shopping habits, with three in four (74%) consumers believing the Internet feels less ‘human’ than…