Via Bloomberg Ford rehired over 350 veteran engineers referred to internally as “gray beards” after an aggressive AI adoption strategy backfired. Ford had been increasingly relying on AI-driven inspection systems to streamline production and address quality control issues, however the firm acknowledged that AI lacked the nuanced judgement when it came to complex problems. “We had been relying more and more on automated quality systems and not getting the desired results,” said Kumar Galhotra, Ford’s chief operating officer. “We brought…
Yahoo Tech: To infinity and beyond! How AI is reshaping the workplace
via Vicki Salemi, Tribune Content Agency, published in Yahoo! Tech DEAR READER: In the age of AI, what does it mean to become “infinite?” Inquiring minds need to know, so we checked with Brian Solis, head of global innovation at ServiceNow and coauthor of “Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies.” “Becoming ‘infinite’ is about employing an intentional mindset where AI, in its current and evolving forms, will automate and augment work perpetually, to free up time…
Infinite, My Latest Book, is Now Available and I Would Love for You To Read It 🥳
The moment this box arrived, I immediately remembered the moment when this book was just an idea shared in an email. It’s all now very real and I wanted to share this moment (and box break) with you! Today, I’m proud, grateful, and honestly a little emotional to share that my new book with Dave Wright, Chief Innovation at ServiceNow, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, is now available. We would love your support and invite…
The Tech Humanist Show: AI Augmentation vs. Automation
The Tech Humanist Show Listen: Spotify Apple Podcasts Youtube Are leaders thinking big enough—and human enough—in the AI era? Explore how AI and technology shape the human experience with Kate O’Neill and guest Brian Solis, Head of Global Innovation at ServiceNow. Discover the concept of cognitive Darwinism, AI transformation stories, leadership in the AI era, and how to drive growth while staying human-centric. Topics Covered: AI augmentation vs. automation Cognitive Darwinism and self-awareness Capacity and capability overhang in AI adoption…
Forbes: The AI Conversation CEOs Are Not Having Out Loud
My latest article in Forbes explores what CEOs shared with me about AI business transformation during a full day workshop. AI is now firmly on CEO and board agendas. But many leadership teams are still asking the wrong questions. Recently, I led several workshops with roughly 100 CEOs and Chief Operators at a leadership conference in Arizona. The topic was AI. But the real conversation was leadership. These were honest conversations with operators who are under daily pressure to grow…
Infinite, My Next Book, is Now Available for Pre-Order
Surprise! 🎉 After writing Mindshift, I took time to listen, learn, and rethink what leadership now requires. I’m excited, humbled, and honestly grateful to share what comes next. Introducing, Infinite: How Visionary Leaders Transform Businesses into AI-Forward Companies. Releasing on June 23rd, Infinite introduces the concept of the “Infinite Company,” a new model for organizations built to thrive in the age of AI. Please pre-order on Amazon. Three years ago, I joined ServiceNow as Head of Global Innovation. More recently,…
AI Darwinism Is Here, Now Leadership Must Evolve Next
AI Darwinism isn’t coming. It’s here. The evolution has already begun inside every organization where employees are experimenting faster than leadership is redesigning the systems around them. Microsoft’s 2026 Work Trend Index Annual Report makes the gap clear: AI is expanding human agency, but many organizations are not yet built to capture it. That’s the real challenge now. Leadership. The companies that win this next era will be the ones brave enough to reimagine work, empower curiosity, create psychological safety,…
Are We Inventing Tomorrow or Optimizing Yesterday? Guy Kawasaki and I unpack the tension at the center of AI, innovation, and leadership today
What a gift to spend time with an old friend (meaning we’ve been friends for a long time. He’s not old!) My latest conversation with Guy Kawasaki on his show, Remarkable People, reminded me that the future is never just a technology story. It is a human one. AI may change how we work, compete, and create, but it also exposes something deeper: whether we are using new tools to do yesterday more efficiently, or to imagine something genuinely better….
AI Darwinism: How Leaders Move from Automation to Reinvention
I joined The Meg & Amy Show and it felt less like an interview and more like a 1-hour masterclass on how to survive AI Darwinism. So, welcome to my masterclass: “AI Darwinism: How Leaders Move from Automation to Reinvention.” Free admission…enroll (watch) now! Course insights: You’ll learn what AI is really asking of leaders now: why AI maturity is getting harder, why too many organizations are using AI to optimize yesterday, and how the next generation of leaders can…
WP Engine Blog: DE{CODE} 2026: Shaping the Intelligent Web, Together
WP Engine’s seventh annual DE{CODE}, a global virtual conference designed for developers, agencies, and marketers driving web innovation, brought together a massive global audience. With nearly 2,800 live attendees, sessions explored how AI is reshaping the way the web works for both humans and agents. More than 40 speakers took the virtual stage to share expert insights on everything from machine-readable content to the rise of zero-click commerce. This year’s conference was a deep, unflinching look at what it means…