At AI Week in Milan, I had the privilege of representing ServiceNow on a stage filled with people thinking seriously about the future of artificial intelligence. Rather than offer another tour of tools, trends, and predictions, I wanted to challenge the premise guiding much of today’s enterprise investment: that applying AI to the existing business is the same as transforming it. It isn’t. Most organizations are using AI to accelerate processes, automate tasks, increase output, and extract efficiencies from operating…
Future of Work: Why AI’s Biggest Opportunity For Businesses Goes Beyond Cost Cutting with Brian Solis
Brian Solis, Head of Global Innovation at ServiceNow and one of the world’s leading digital futurists, recently joined Frank Cottle on the Future of Work show to explore how AI business transformation is redefining leadership, innovation, and the literal future of work. Artificial intelligence has quickly become one of the defining forces influencing business, but many organizations are still approaching it as a cost-cutting exercise rather than an opportunity to create new value. In this episode of the Future of Work® Podcast,…
The Four AI Cultures Defining the Future of Business at Different Speeds and Scale
We proudly launched ServiceNow Futures this year. We are a future-forward team of futurists, innovation officers, and futures engineers inside ServiceNow. Our mission is to help customers “see further and act sooner.” As part of our charter, we translate emerging signals and trends into actionable insights for C-Suites. Our research, ourthinking, our customer-facing work leads to executive-level frameworks, reports, webinars and workshops, everything business and technology leaders need to guide the decisions they need to make now for a world…
The Future Economy: From Automation to Reinvention: Why Leaders Defining the Next Decade Are Prioritizing AI Platforms and People
Brian Solis contributed an article to The Future Economy that explores how companies are investing heavily in AI but most are only seeing productivity gains not real transformation. His research shows that they lack the unified platforms needed to connect intelligence workflows and governance. Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more…
Infinite, My Latest Book, is Now Available and I Would Love for You To Read It 🥳
The moment this box arrived, I immediately remembered the moment when this book was just an idea shared in an email. It’s all now very real and I wanted to share this moment (and box break) with you! Today, I’m proud, grateful, and honestly a little emotional to share that my new book with Dave Wright, Chief Innovation at ServiceNow, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, is now available. We would love your support and invite…
Infinite, My Next Book, is Now Available for Pre-Order
Surprise! 🎉 After writing Mindshift, I took time to listen, learn, and rethink what leadership now requires. I’m excited, humbled, and honestly grateful to share what comes next. Introducing, Infinite: How Visionary Leaders Transform Businesses into AI-Forward Companies. Releasing on June 23rd, Infinite introduces the concept of the “Infinite Company,” a new model for organizations built to thrive in the age of AI. Please pre-order on Amazon. Three years ago, I joined ServiceNow as Head of Global Innovation. More recently,…
The Future Economy: From Automation to Reinvention: Why Leaders Defining the Next Decade Are Prioritizing AI Platforms and People
Are your AI investments actually changing how your business operates, or are you just funding the “productivity trap”? In this insightful new article, Brian Solis (Head of Global Innovation at ServiceNow) addresses a massive elephant in the enterprise room: the transformation gap. While companies are investing billions into individual copilots, assistants, and models, very few leaders can honestly say their foundational operating models have evolved. Instead, many are accidentally creating a chaotic web of “agent sprawl”, disconnected, siloed AI tools…
Allie K. Miller in Conversation with ServiceNow Chief Innovation Officer and Head of Global Innovation Brian Solis
At ServiceNow’s Knowledge last year, I had the privilege of sitting down on camera with my dear friend Allie K. Miller and my colleague Dave Wright, ServiceNow’s Chief Innovation Officer, for one of the most honest conversations I’ve had about the state of enterprise AI. And, the conversation still represents the state of AI in business today. Allie. who was recognized on the TIME100 AI list for 2025, and for good reason, has a rare ability to cut through AI…
Featured Presentation: Goodbye digital transformation, hello AI-first business transformation
Maybe we got digital transformation wrong. Not slightly wrong. Fundamentally wrong. Instead of transforming, we digitized. We took legacy models, legacy processes, legacy thinking…and made them faster. We optimized the candle instead of inventing the light bulb. That was the argument I made on stage at ServiceNow’s Knowledge 2025 in Las Vegas, in a keynote I called “Goodbye Digital Transformation, Hello AI-First Business Transformation.” Here’s what the data tells us: 70% of digital transformations fall short of their objectives. 51%…
Forbes: Why Leaders Are Prioritizing AI Platforms And People To Reinvent Their Business
Via Brian Solis, Forbes Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more autonomous, models of work truly reinvented, the honest answer is often a hesitant, “no.” This creates an enterprise transformation gap between AI that thinks at the individual level and AI that can execute across workflows. Companies are investing billions,…