I had the opportunity to work with Amazon Web Services (AWS), Martin Ristov, and Ann Culver on a video that explores how ServiceNow and AWS power intelligent AI transformation. By connecting workflows, data, and people, organizations can deploy customized AI solutions through the Now Assist platform using multiple foundation models while maintaining security and compliance. Learn how this partnership enables responsible AI practices and drives tailored outcomes without managing complex ML infrastructure. Please watch! 👀 Shot at AWS in San…
Baker Hughes Invites Brian Solis to Keynote Its Annual Meeting in Florence, Italy
Brian is proud to share that he has been invited for the second time to deliver the keynote at the Baker Hughes Annual Meeting in Florence, Italy. For 27 years, the Annual Meeting has served as a landmark event for experts, thought leaders, and policymakers to convene, consider, and collaborate on the contemporary issues that drive energy and industry. Brian’s keynote will focus on the following topic… The Next Industrial Renaissance: Unlocking Human Potential in the Age of Intelligent Industry…
7 ways AI will change the future of work by 2030: How Generative and agentic AI will rewire the enterprise and unleash human potential
Originally published in Workflow by ServiceNow How will AI change the future of work? Before we answer that, let’s talk about where we are. In just a few short years, technology leaders and workforces everywhere practically developed whiplash as a result of how fast generative AI apps have flooded the tech landscape since 2022. As of 2025, there are over 10,000 funded AI startups around the world. And since ChatGPT changed the trajectory of basically every company in November 2022, we’ve witnessed…
Rethinking Leadership and Innovation in an AI-First World
Brian Solis recently spent time with David Kirkpatrick, CoreX, exploring the new world with AI and how leaders, at every level, can rethink their way forward. Artificial intelligence represents a new era of thinking. Few people capture this shift as sharply as Brian Solis, Head of Global Innovation at ServiceNow, bestselling author, and renowned digital anthropologist. With his latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, Solis challenges leaders to move beyond fear and efficiency toward curiosity, creativity, and reinvention….
From Siloed Experiments to AI Operating System: Architecting the Next-Gen Enterprise Right Now
I recently had the opportunity (again!) to work with Ann Culver from Amazon Web Services (AWS) and Todd Pruzan at Harvard Business Review 🙌 on a special webinar and playbook. And they’re now available! (email gate). Links below! ⬇️ Why this is worth your time… We dug into a tension we’re seeing in C-Suitesand boardrooms: Most organizations are still stuck in AI “pilot purgatory” and the box of “business as usual.” Companies have PoCs, scattered experiments, and a lot of…
What Would AI Do? A Simple Mindshift to Unlock Exponential Creativity (WWAID)
This week at ServiceNow, we hosted an internal AI Innovation event that left me incredibly energized about what’s next. We kicked off with a powerful keynote from Jeremy Utley, author of Ideaflowand director of executive education at Stanford d.school. He shared how AI can amplify human creativity and unlock new ways of thinking. We then spotlighted Amit Zavery, our President, CPO, and COO, who’s been leading our journey to becoming truly AI-native! We also featured insights from Paul Hong, ServiceNow…
The Next Shift: From Workflows to Outcomes in the Agentic Age
When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep AI in a corner of the enterprise to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next. Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power…
The Agentic Playbook: Aligning Tech and Talent at the CIO-CHRO Crossroads
I’m so excited to share this with you…as part of the new “Innovation Office” we’re building at ServiceNow, we will produce original research and thought leadership to help our colleagues, customers, and partners (and you!) transcend macro and micro trends into opportunities for innovation and business transformation. Our first series of publications are branded “Innovation Briefs.” They are short-form hybrid reports that combine research, practitioner-based thought leadership, and futurism…all meant to be read and actionable by everyone. In a lot…
Innolead Interviews Brian Solis: Using AI to Support Innovation (and Iteration) at ServiceNow
Every company says they “do AI.” Few can show meaningful outcomes. We’ve been intentional about iteration and innovation. Iteration makes yesterday’s work more efficient. Innovation creates new value.💡 When you separate the two, you can measure cost takeout and progress…and prioritize what matters. If you’re leading transformation, ask: are your AI investments making yesterday cheaper…or creating tomorrow’s value? Please read this awesome piece by Dawn Kawamoto for InnoLead and let’s talk about where your org sits on the AI iteration–innovation curve. Using AI to Support…
What Sets AI Pacesetters Apart? An Executive’s Guide To Advancing Enterprise AI
From 2023-2024, I studied how companies were and weren’t evolving in their adoption of generative AI. That research led to a framework for tracking enterprise AI maturity across eight pillars: Vision and Strategy Leadership Data Governance AI Governance Talent, Skills, and Development Workflows Responsible AI Measures In partnership with Richard Murphy and René Stranghoner, we turned a large and complicated spreadsheet into what ultimately became the ServiceNow AI Index. Launched initially in 2024 and again in 2025, we now have…
