Brian Solis contributed an article to The Future Economy that explores how companies are investing heavily in AI but most are only seeing productivity gains not real transformation. His research shows that they lack the unified platforms needed to connect intelligence workflows and governance. Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more…
Infinite, My Latest Book, is Now Available and I Would Love for You To Read It 🥳
The moment this box arrived, I immediately remembered the moment when this book was just an idea shared in an email. It’s all now very real and I wanted to share this moment (and box break) with you! Today, I’m proud, grateful, and honestly a little emotional to share that my new book with Dave Wright, Chief Innovation at ServiceNow, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, is now available. We would love your support and invite…
Infinite, My Next Book, is Now Available for Pre-Order
Surprise! 🎉 After writing Mindshift, I took time to listen, learn, and rethink what leadership now requires. I’m excited, humbled, and honestly grateful to share what comes next. Introducing, Infinite: How Visionary Leaders Transform Businesses into AI-Forward Companies. Releasing on June 23rd, Infinite introduces the concept of the “Infinite Company,” a new model for organizations built to thrive in the age of AI. Please pre-order on Amazon. Three years ago, I joined ServiceNow as Head of Global Innovation. More recently,…
The Future Economy: From Automation to Reinvention: Why Leaders Defining the Next Decade Are Prioritizing AI Platforms and People
Are your AI investments actually changing how your business operates, or are you just funding the “productivity trap”? In this insightful new article, Brian Solis (Head of Global Innovation at ServiceNow) addresses a massive elephant in the enterprise room: the transformation gap. While companies are investing billions into individual copilots, assistants, and models, very few leaders can honestly say their foundational operating models have evolved. Instead, many are accidentally creating a chaotic web of “agent sprawl”, disconnected, siloed AI tools…
Allie K. Miller in Conversation with ServiceNow Chief Innovation Officer and Head of Global Innovation Brian Solis
At ServiceNow’s Knowledge last year, I had the privilege of sitting down on camera with my dear friend Allie K. Miller and my colleague Dave Wright, ServiceNow’s Chief Innovation Officer, for one of the most honest conversations I’ve had about the state of enterprise AI. And, the conversation still represents the state of AI in business today. Allie. who was recognized on the TIME100 AI list for 2025, and for good reason, has a rare ability to cut through AI…
Featured Presentation: Goodbye digital transformation, hello AI-first business transformation
Maybe we got digital transformation wrong. Not slightly wrong. Fundamentally wrong. Instead of transforming, we digitized. We took legacy models, legacy processes, legacy thinking…and made them faster. We optimized the candle instead of inventing the light bulb. That was the argument I made on stage at ServiceNow’s Knowledge 2025 in Las Vegas, in a keynote I called “Goodbye Digital Transformation, Hello AI-First Business Transformation.” Here’s what the data tells us: 70% of digital transformations fall short of their objectives. 51%…
Forbes: Why Leaders Are Prioritizing AI Platforms And People To Reinvent Their Business
Via Brian Solis, Forbes Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more autonomous, models of work truly reinvented, the honest answer is often a hesitant, “no.” This creates an enterprise transformation gap between AI that thinks at the individual level and AI that can execute across workflows. Companies are investing billions,…
CX Network Names Brian Solis a Top AI Leader in CX To Follow
CX Network announced its guide to the top 50 AI leaders to follow in CX for 2026 and Brian Solis is on the list! his year’s list highlights individuals from across the globe who are redefining how technology and human insight come together to elevate customer experiences. As artificial intelligence (AI) accelerates across industries, its promise to transform how we work comes hand-in-hand with very real concerns about unemployment: recent data from the National University suggests that 30 percent of…
Most Companies Are Using AI to Cut Costs, Smart CHROs Will Use It to Rebuild Work
Everyone is talking about AI as if the future of work is just a headcount story. It is not. That framing is too small, too reactive, and too dangerous. The real shift is not that AI will simply replace jobs. It is that AI is forcing companies to rethink what work is, how value gets created, and where human contribution becomes even more important. That changes the mandate for CHROs completely. CHROs cannot stay in a reactive HR role. They…
Forbes Publishes Brian Solis’ Latest AI Research: The Biggest Mistake Companies Are Making With AI Agents
Industry analyst Joe McKendrick broke-down Brian Solis’ latest ServiceNow research report, “Work Reimagined: The Human + AI Blueprint for Exponential Performance,” in his latest Forbes column. Business leaders need to consider the possibilities of human-AI collaboration beyond simple task replacement, urges Brian Solis, global head of innovation for ServiceNow and a highly regarded digital analyst and anthropologist, in a compelling thought-leadership piece. He makes the point that he sees many companies attempting to simply slap on AI or associated agents…