In episode 1 of WTF: What’s the Future, I interview my dear friend Jason Harris explore his new book,The Soulful Art of Persuasion. The Soulful Art of Persuasion is a revolutionary guide to becoming a master influencer in the age of distrust, through the cultivation of character-building habits that are essential to personal growth and sustained business success. Jason is also the CEO of the pioneering advertising agency Mekanism. We go WAY back to the early days of digital, before…
Celebrating Health Innovation at SXSW Online 2021
SXSW was one of the first industry conferences cancelled in 2020 due to the COVID-19 global pandemic. My friends at Real Chemistry were among the first to support SXSW’s virtual come back. Real ChemistryĀ hosted a uniqueĀ Healthcare Media Lounge, a two-day virtual event that featured industry experts who explored the future of digital health innovation. I was invited to join an amazing panel to speak about “Five Things to About Digital Transformation in Healthcare.” My colleagues on the panel included,Ā Ron Kim,…
Salesforce Live Australia & New Zealand: The Future of Customer Experience, in the Age of Generation Novel
Please join me today at Salesforce Live Australia & New Zealand, April 22, 11:32-11:55am Sydney Time. The Future of Customer Experience, in the Age of ‘Generation Novel’ – Link The New Normal is for everyone else. The Next Normal is where everyone is racing. But not you. This rare Ctrl-Alt-Del moment is both a disruption and a gift. For the last 20 years, the world was changing because of digital. Now, the world has changed and it’s not going back….
Xclusive Facts about X, Rethinking Books in a Digital World, The Magic of Disney Storyboarding, and the Rise of Experience Design
Stumbled across this unfinished post, sitting in my draft folder for years. Figured, I’d blow the dust off of it and share it with you today. When X: The Experience When Business Meets Design was released in October 2015, it was ahead of its time. Executives didn’t yet understand that the world was becoming more and more digital, and with it, digital Darwinism would reshape the nature of human dynamics and market evolution. It would ultimately take a global pandemic…
TELUS International Studios: The Novel Economy and Gen N
Via Telus International On this episode of TELUS International Studios, we’re joined by Brian Solis, Global Innovation Evangelist at Salesforce. Brian wears many other hats as a digital anthropologist, author, and keynote speaker, so there’s no shortage of insights he has to share. From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy, and what it all means for your company. Brian identifies this time as…
Introducing WTF, What’s the Future, a Podcast that Explores the Future of…
In 2019 and early 2020, I worked on plans to launch a new podcast based on the title of my book, What’s the Future of Business (WTF for short). I pre-recorded an entire series and planned on dropping the first season Netflix style. The idea was to surprise everyone with a lineup of shows with amazing guests to binge at will. With LifeSCALE in full swing plus big life changes I was working on at the time, oh yeah,Ā and then…
What is the purpose of a logo? It’s more than designā¦itās about purpose and experience
My friend Spencer Chen, CMO of BRD and Blockset, blew up Twitter a while back by observing that many hot tech companies have apparently borrowed their logos from previous designs. While there is a finite set of possibilities specifically for logos based on a single character, the resemblances are striking and uncanny nonetheless. Furthermore, the logos of Airbnb, Beats, Flipboard and Medium all seem to be based on designs featured in a 1989 design book,Ā āTrademarks & Symbols of the World:…
Customer Service in 2021 and Beyond: Salesforce Study Reveals the Pandemicās Lasting Impact
Source: Salesforce News & Insights As the serial crises of 2020 redefine customer engagement, customer service leaders are transforming their operations, accelerating digital transformation, and overhauling their workforce management strategies. Thatās according to Salesforceās fourth State of Service research report, released today, which provides a snapshot of the priorities, challenges, and trajectories of customer service teams around the world. This edition is based on Salesforceās largest and most global survey of customer service agents, decision makers, mobile workers, and dispatchers:…
5 Things to Know About The Rapid Acceleration of Digital Health
Following the conversation at SXSW 2021, “The Path Forward to Healthcare Innovation and Digital Transformation,” Real Chemistry published important research (and anĀ infographic), to spotlight, “5 Things to Know About the Rapid Acceleration of Digital Health.” The study was published by Jo Ann Saitta, Global Chief Digital Officer andĀ Manoj Narayanan, Chief Technology Officer, Real Chemistry Abstract A silver lining from the COVID-19 global pandemic is the rapid acceleration of digital health and telemedicine. In early 2021, Real Chemistry set out to…
Forging Undisruptable Bonds Between Brands and Consumers
By Mark Burgess, author,Ā The New Marketing: How to Win in the Digital Age Thereās an old story about two men having an earnest conversation about the future. One is nervous about whatās coming, while the other seems oddly unperturbed. When asked how he can be so calm, the unbothered man motions for his friend to pull a book down off the shelf called āFuture Facts.ā The man cracks the book and is bewildered by what he sees. āAll of the…
