Originally published in Workflow by ServiceNow How will AI change the future of work? Before we answer that, let’s talk about where we are. In just a few short years, technology leaders and workforces everywhere practically developed whiplash as a result of how fast generative AI apps have flooded the tech landscape since 2022. As of 2025, there are over 10,000 funded AI startups around the world. And since ChatGPT changed the trajectory of basically every company in November 2022, we’ve witnessed…
The Future of Work Starts by Re-Architecting How Work Flows with Humans and AI Agents
The companies that win with AI will build a better way of working… In 2026, the next competitive advantage won’t come from adding more AI. It will come from architecting work. Because once agentic AI becomes capable, proven, and scalable, it stops being “a tool” you deploy and starts behaving like a workforce you manage. And that shift quietly breaks the operating assumptions most companies still run on. You can see the direction in two opposing moves that point to…
AI is Eating the World, and Your Company is Just the Appetizer
What Benedict Evans’ latest “AI Eats the World” deck reveals about the gap between AI hype and real transformation, and what leaders must do next. Each deck is packed with sharp observations for anyone covering AI, building with it, or simply trying to survive the changes it unleashes. This edition is especially revealing. The charts quietly expose how far reality lags behind the hype, and why so many organizations are still stuck in pilot purgatory. In this piece, I unpack…
Rethinking Leadership and Innovation in an AI-First World
Brian Solis recently spent time with David Kirkpatrick, CoreX, exploring the new world with AI and how leaders, at every level, can rethink their way forward. Artificial intelligence represents a new era of thinking. Few people capture this shift as sharply as Brian Solis, Head of Global Innovation at ServiceNow, bestselling author, and renowned digital anthropologist. With his latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, Solis challenges leaders to move beyond fear and efficiency toward curiosity, creativity, and reinvention….
Here’s What Makes Change Agents and Leaders Successful
I meant to share this from InnoLead….I hope it adds value to your day. In my work with change agents over the years, one thing has become clear: leadership is a decision you make about the future you are willing to fight for. When I wrote “The Digital Change Agent’s Manifesto” back in 2019, I interviewed leaders driving transformation at brands like The Coca-Cola Company, Starbucks, Samsung Electronics, Visa, and others. They were not always in big roles. Many were…
From Siloed Experiments to AI Operating System: Architecting the Next-Gen Enterprise Right Now
I recently had the opportunity (again!) to work with Ann Culver from Amazon Web Services (AWS) and Todd Pruzan at Harvard Business Review 🙌 on a special webinar and playbook. And they’re now available! (email gate). Links below! ⬇️ Why this is worth your time… We dug into a tension we’re seeing in C-Suitesand boardrooms: Most organizations are still stuck in AI “pilot purgatory” and the box of “business as usual.” Companies have PoCs, scattered experiments, and a lot of…
The Next Shift: From Workflows to Outcomes in the Agentic Age
When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep AI in a corner of the enterprise to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next. Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power…
fastforward: Becoming an AI-first business requires a total organizational mindshift, an interview with Brian Solis
Ron Miller and Brian Solis explored what it means to be an AI-first company moving forward for fastforward, powered by boldstart… Just about every organization wants to be an AI-first company right now, but making every part of the business run on AI is easier said than done. If history’s any guide, past digital transformation efforts showed how a lack of organizational buy-in can sink even the best intentions. Brian Solis, head of global innovation at ServiceNow, and author of…
The Royale Gazette: Only 5% of corporations see profit on AI implementation
The Royal Gazette quotes Brian Solis in its article about the ROI of AI in business written by Jessie Moniz Hardy. 🙏 Ninety-five per cent of enterprises that have invested in generative artificial intelligence have yet to make any profit from it, according to a new study from the Massachusetts Institute of Technology. The report suggested that the AI revolution in most corporations is happening successfully at an individual employee level with tools such as ChatGPT and Microsoft’s Copilot, but…
AI Adoption is an Act of Self-Disruption: An Interview with Invisible Machines
Brian Solis, is a digital anthropologist and futurist who serves as the Head of Global Innovation at ServiceNow and is the former Head of Global Innovation at Salesforce. Brian is a bestselling author of Mindshift, which helps leaders learn how to see emerging trends, harness disruptive forces, and use them to fuel growth. Brian joins Robb and Josh, the authors of Invisible Machines, to talk with us about the importance of self-disruption in AI adoption. With so many genAI projects…
