Brian Solis shared a cautionary tale in Forbes about what happens when executives replace people with AI vs. empowering them with AI. His article explores the stories of Ford and Klarna and what CEOs should do instead of replacing people with AI. Summary Ford initially replaced quality inspectors with AI, leading to significant quality issues and a realization that AI alone couldn’t replicate crucial human judgment. The company subsequently rehired 350 experienced technical specialists, or “gray beards,” to mentor staff…
The Future Economy: From Automation to Reinvention: Why Leaders Defining the Next Decade Are Prioritizing AI Platforms and People
Brian Solis contributed an article to The Future Economy that explores how companies are investing heavily in AI but most are only seeing productivity gains not real transformation. His research shows that they lack the unified platforms needed to connect intelligence workflows and governance. Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more…
Forbes: The AI Conversation CEOs Are Not Having Out Loud
My latest article in Forbes explores what CEOs shared with me about AI business transformation during a full day workshop. AI is now firmly on CEO and board agendas. But many leadership teams are still asking the wrong questions. Recently, I led several workshops with roughly 100 CEOs and Chief Operators at a leadership conference in Arizona. The topic was AI. But the real conversation was leadership. These were honest conversations with operators who are under daily pressure to grow…
International Business Time: 99% of CEOs Expect AI Layoffs by 2028: Suze Orman Issues Blunt Warning to ‘Invisible’ Workers
Via Chrys Brent Deiparine, International Business Times Executives foresee AI-driven job cuts, raising concerns about job security and the future of entry-level positions. Artificial intelligence is no longer a future workplace disruption. For many executives, it is already becoming a workforce strategy. A new Mercer survey of 825 C-suite leaders found that 99% of CEOs expect AI to result in at least some headcount reduction within the next two years, underscoring how quickly automation is moving from a productivity tool…
CX Today: Does Your Leadership Team Actually Understand AI? Most CX Executives Don’t.
via Thomas Walker, CX Today Contact center leaders are making billion-dollar AI investments without ever touching the tools they’re buying. That blindspot is now a competitive liability, and both customers and CX agents are starting to notice. Are CX executives equipped to lead their organizations through the AI transition? A growing body of evidence suggests the answer is no – and not for lack of resources or ambition, but because of a structural problem embedded in how senior leadership…
Accounting Today: AI in the Tax Department
This isn’t the first time you’ve heard of, or read about, AI. Its implications for virtually every sector are completely rewriting the script. Companies are investing in AI and implementing it day-to-day. We are at the same pivotal point with the Internet in the late 21st century. It’s an uncertain time. Will this replace jobs? Will work be replaced with computers? Done right, AI is not automation. It is augmentation. In the book Mindshift, author Brian Solis observes that most…
AI’s Next Frontier Isn’t Intelligence, It’s Trust
Maybe people aren’t rejecting AI as much as they’re rejecting a future that’s being imposed on them. When students boo the mention of AI at commencement speeches, it’s a signal of a societal undercurrent quietly, and eventually, loudly, pushing back against a perceived threat. And it’s not the technology that’s a threat as much as how AI, or at least the AI narrative, is wielded by doomer CEOs of frontier AI companies (AI will take jobs!) and the decisions executives…
Are We Inventing Tomorrow or Optimizing Yesterday? Guy Kawasaki and I unpack the tension at the center of AI, innovation, and leadership today
What a gift to spend time with an old friend (meaning we’ve been friends for a long time. He’s not old!) My latest conversation with Guy Kawasaki on his show, Remarkable People, reminded me that the future is never just a technology story. It is a human one. AI may change how we work, compete, and create, but it also exposes something deeper: whether we are using new tools to do yesterday more efficiently, or to imagine something genuinely better….
AI Darwinism: How Leaders Move from Automation to Reinvention
I joined The Meg & Amy Show and it felt less like an interview and more like a 1-hour masterclass on how to survive AI Darwinism. So, welcome to my masterclass: “AI Darwinism: How Leaders Move from Automation to Reinvention.” Free admission…enroll (watch) now! Course insights: You’ll learn what AI is really asking of leaders now: why AI maturity is getting harder, why too many organizations are using AI to optimize yesterday, and how the next generation of leaders can…
Brian Solis: De industrie geeft de toekomst van AI een verkeerd beeld
Credit Volgens Brian Solis wordt de toekomst van AI momenteel verkeerd geframed door headlines, algoritmes en invloedrijke stemmen binnen de industrie. Hij stelt dat we ons midden in een van de belangrijkste technological verschuivingen ooit bevinden, maar dat het publieke debat daarover intellectueel misleidend is geworden. Zoals hij zelf scherp verwoordt: “AI’s biggest challenge right now is not only technical. It is narrative.” Aan de jan kant domineren utopische beloftes, aan de andere kant doemscenario’s over massale werkloosheid en economische…