At ServiceNow’s Knowledge last year, I had the privilege of sitting down on camera with my dear friend Allie K. Miller and my colleague Dave Wright, ServiceNow’s Chief Innovation Officer, for one of the most honest conversations I’ve had about the state of enterprise AI. And, the conversation still represents the state of AI in business today. Allie. who was recognized on the TIME100 AI list for 2025, and for good reason, has a rare ability to cut through AI…
Featured Presentation: Goodbye digital transformation, hello AI-first business transformation
Maybe we got digital transformation wrong. Not slightly wrong. Fundamentally wrong. Instead of transforming, we digitized. We took legacy models, legacy processes, legacy thinking…and made them faster. We optimized the candle instead of inventing the light bulb. That was the argument I made on stage at ServiceNow’s Knowledge 2025 in Las Vegas, in a keynote I called “Goodbye Digital Transformation, Hello AI-First Business Transformation.” Here’s what the data tells us: 70% of digital transformations fall short of their objectives. 51%…
Fear is rising, Trust is falling, and the AI industry has no one to blame but itself…and what to do about it
Fear is rising. Trust is falling. And the AI industry has no one to blame but itself. For the last two years, the loudest voices in AI have sold the future through a mix of inevitability, disruption, and dread: AGI is near, jobs are going away, the economy may collapse, and somehow this is all supposed to inspire confidence. It doesn’t. It creates narrative debt. And now that debt is coming due, especially among the very people who are supposed…
AI Is Changing More Than Work, It’s Rewiring Executive Decision-Making
The most important AI shift in business right now is not happening in the tech stack. It’s happening in the mindset of leadership. As executives lean more heavily on AI to guide decisions, a bigger question is coming into focus: is AI expanding judgment, or slowly replacing it? A March 2026 report highlighted by The Register, citing Confluent’s survey of 200 UK private-sector leaders, found that 62% of leaders use AI to make the majority of their decisions. Not some…
What it means when CEOs Step Down Because the Future of AI Arrived Faster Than the Role
When major CEOs begin framing succession around AI, it signals something larger than a changing of the guard. It suggests that the leadership model itself is being redefined in real time. This is not about becoming more efficient with new tools. It is about whether today’s leaders can redesign work, decision-making, and value creation for a world shaped by intelligence at scale. Recently, two iconic CEOs announced that they’re stepping aside and called for a new genre of leader in…
CX Network Names Brian Solis a Top AI Leader in CX To Follow
CX Network announced its guide to the top 50 AI leaders to follow in CX for 2026 and Brian Solis is on the list! his year’s list highlights individuals from across the globe who are redefining how technology and human insight come together to elevate customer experiences. As artificial intelligence (AI) accelerates across industries, its promise to transform how we work comes hand-in-hand with very real concerns about unemployment: recent data from the National University suggests that 30 percent of…
Beyond Digital Transformation, The AI-First Business Revolution
via Avasant As companies worldwide grapple with AI implementation, a critical gap has emerged between executive ambitions and organizational reality, revealing the urgent need for a fundamental shift in how we approach AI-driven change. At Avasant’s recent Empowering Beyond Summit 2025, Brian Solis, Head of Global Innovation at ServiceNow and nine-time bestselling author, delivered a compelling case for why businesses must disrupt themselves to fully realize AI’s transformative potential. His insights illuminate the path forward for organizations seeking to move…
AI Business Reinvention Starts Where Legacy Thinking Ends
I recently sat down with Geoff Nielson on Digital Disruption, produced by Info-Tech Research Group, for a conversation that went far beyond the usual AI headlines. We talked about what AI is actually changing inside the enterprise, why so many organizations are mistaking activity for progress, and what leadership has to do with whether AI becomes a force for optimization or reinvention. Please do watch the conversation (video embedded below). It’s fun and rich with insights from the frontline of…
AI Is Reshaping Business, Yet Most Leaders Are Investing in the Optimization of Yesterday
If AI is eating the world, you could also say that it’s also exposing leadership. The companies that win next will not be the ones that automate the fastest, but the ones that learn to imagine bigger. That’s how we’ll start this story. Also, my keynote is below if you’d like to jump straight to the video. At Integrated Systems Europe in Barcelona, I talked about AI in a way that made some people nod, some people uncomfortable, and others…
AI Is Eating the World, Are We Ready to Dream Bigger?
At Integrated Systems Europe, I had the opportunity to continue the conversation after my keynote, “AI is Eating the World,” in a candid video interview with Rise TV about where artificial intelligence is really taking us, and where we’re still thinking far too small. AI is often compared to the discovery of fire, the invention of the wheel, or even electricity. Those comparisons are dramatic, but they’re not entirely wrong. These weren’t just inventions. They were enabling forces. They expanded…