Brian Solis, Head of Global Innovation at ServiceNow and one of the world’s leading digital futurists, recently joined Frank Cottle on the Future of Work show to explore how AI business transformation is redefining leadership, innovation, and the literal future of work. Artificial intelligence has quickly become one of the defining forces influencing business, but many organizations are still approaching it as a cost-cutting exercise rather than an opportunity to create new value. In this episode of the Future of Work® Podcast,…
In the Era of AI, Human Experience is the Killer App
I had the privilege of keynoting UserTesting conferences in San Francisco and New York. It was my third and fourth UserTesting event respectively, which I guess makes this a situationship now. 😍 The theme was experience innovation in an era of AI. The real message wasn’t really about AI. It was about people. It was about how human beings are changing faster than the experiences designed for them. It was about why, in this new era of increasingly ‘intelligent’ machines,…
The Four AI Cultures Defining the Future of Business at Different Speeds and Scale
We proudly launched ServiceNow Futures this year. We are a future-forward team of futurists, innovation officers, and futures engineers inside ServiceNow. Our mission is to help customers “see further and act sooner.” As part of our charter, we translate emerging signals and trends into actionable insights for C-Suites. Our research, ourthinking, our customer-facing work leads to executive-level frameworks, reports, webinars and workshops, everything business and technology leaders need to guide the decisions they need to make now for a world…
The AI Trust Crisis wasn’t Inevitable, It was Led
AI has a trust problem because they understand the future they were asked to accept. For the last three-to-four years, AI was introduced less as a platform for human potential and more as a force of inevitability: jobs would disappear, entry-level opportunities would shrink, organizations would flatten, humans would be removed from the loop, and efficiency would become the new north star. That story did not write itself. It was shaped across boardrooms, classrooms, campaign stages, media headlines, investor calls,…
Brian Solis Keynotes Western Digital’s Built to Win Sales Leadership Conference
What a wonderful experience! I had the opportunity to keynote Western Digital’s “Built to Win” Sales Leadership conference in beautiful San Diego. The message to explore “how to win” with AI as a force multiplier not an automator. Everyone received a copy of Mindshift too! What an unforgettable experience! Book Brian to keynote your next event! Read Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies.
The Infinite Company: Building AI-Forward Organizations That Drive Exponential Growth with Brent Leary
Brent Leary and I have been friends for many, many years. So whenever we have the chance to sit down for a conversation, it never feels like an “interview.” It feels like two longtime friends exploring what’s next, asking bigger questions, and challenging each other to think beyond the obvious. In this conversation, Brent and I explored ideas from “Infinite,” the new book Dave Wright and I wrote to help leaders rethink what enterprise organizations can become in an AI-forward…
Forbes: Ford Offers a Powerful Lesson and Story About Replacing People with AI and Learning from It
Brian Solis shared a cautionary tale in Forbes about what happens when executives replace people with AI vs. empowering them with AI. His article explores the stories of Ford and Klarna and what CEOs should do instead of replacing people with AI. Summary Ford initially replaced quality inspectors with AI, leading to significant quality issues and a realization that AI alone couldn’t replicate crucial human judgment. The company subsequently rehired 350 experienced technical specialists, or “gray beards,” to mentor staff…
The Future Economy: From Automation to Reinvention: Why Leaders Defining the Next Decade Are Prioritizing AI Platforms and People
Brian Solis contributed an article to The Future Economy that explores how companies are investing heavily in AI but most are only seeing productivity gains not real transformation. His research shows that they lack the unified platforms needed to connect intelligence workflows and governance. Every week, another enterprise and frontier company announces a new AI model, another copilot, another assistant, another agent. And yet, when you ask leaders whether their organizations are actually operating differently, whether decisions are faster, outcomes more…
Forbes: The AI Conversation CEOs Are Not Having Out Loud
My latest article in Forbes explores what CEOs shared with me about AI business transformation during a full day workshop. AI is now firmly on CEO and board agendas. But many leadership teams are still asking the wrong questions. Recently, I led several workshops with roughly 100 CEOs and Chief Operators at a leadership conference in Arizona. The topic was AI. But the real conversation was leadership. These were honest conversations with operators who are under daily pressure to grow…
International Business Time: 99% of CEOs Expect AI Layoffs by 2028: Suze Orman Issues Blunt Warning to ‘Invisible’ Workers
Via Chrys Brent Deiparine, International Business Times Executives foresee AI-driven job cuts, raising concerns about job security and the future of entry-level positions. Artificial intelligence is no longer a future workplace disruption. For many executives, it is already becoming a workforce strategy. A new Mercer survey of 825 C-suite leaders found that 99% of CEOs expect AI to result in at least some headcount reduction within the next two years, underscoring how quickly automation is moving from a productivity tool…