Jeff Ashcroft is a dear friend of mine. He’s the host of the popular #MMChat on Twitter every week where he hosts some of the most progressive conversational streams on business modernization and innovation. Recently, he invited me to share my the story behind my latest research, “The Digital Change Agent’s Manifesto: How the People Behind Digital Transformation Lead Change From Within.” In a flurry of 140-280 character questions and answers, I set out to help “change agents” understand not only…
Designing for the Human Side of Digital Transformation
On this final episode of Digital Outliers Season 1, my dear friend Stowe Boyd joins to discuss the “humanities of it all.” Stowe is futurist and editor-in-chief at Work Futures. He believes (and my research shows) that companies are often missing the mark on digital transformation by thinking about it from an industrial approach instead of a humanities-based approach. In a wide-ranging discussion, Boyd shares his thoughts on the inherent bias in social media and how we have to do…
Great Customer Experiences an Upgrade to Executive and Management Mindsets
It’s a new year and not necessarily another step forward. This isn’t the first time I’ve used this profound picture by Banksy as inspired by Meek. It always inspires me to spread my wings as a change agent. In my research, I find time and time again that digital transformation and corporate innovation is spurred by customer experience. The reality is that customers, as a result of their relationship with technology and the resulting digital transformation of their personal and professional…
The Nexus of Digital, IT and Science Fiction in the Future of Work
I have to tell you, I am absolutely loving the Digital Outliers podcast series and I hope you are too. In this episode, I get to talk with Brenda Cooper who among many things, is the CIO for the city of Kirkland, Washington. She is also a futurist and the author of nine science fiction and fantasy books. Her most recent novels are POST (Espec Books, 2016) and Spear of Light (Pyr, 2016). Her other works include Edge of Dark (Pyr, 2015), The Creative Fire(Pyr, 2012), and The…
Future digital banking trends that apply to almost any consumer-facing business
Each year, my friend Jim Marous assembles some of the industry’s most interesting perspectives on retail banking trends and predictions for the year ahead. I was invited back to share my thoughts (thank you Jim!) Although, looking back, I still stand by my ideas from the previous two years. I wanted to share the highlights from the report and also my contributions to this year’s list of trends/predictions. I also included ideas from previous years to help financial executives see the…
Digital Transformation Through a Global Lens
Part 3 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with i9 Magazine, “O mundo digital visto por peritos internacionais.” Digital Transformation Through a Global Lens Digital revolution is happening. What are the buzzwords we must follow? Big Data, machine learning, smart cities, IOT, 4th industrial revolution,….? The digital revolution is has been happening for decades and it will only continue to change how we work, learn, communicate…
Emarketing.fr: An Interview with Brian Solis on Digital Transformation in Marketing
In this Emarketing.fr interview, Brian Solis speaks on digital transformation in the world of marketing. As Solis puts it, marketing is overdue for transformation: “It is not a question of stopping marketing, but of completely reinventing its practices to match modern consumer practices . But that’s not the way we’re going at all! At university, education has not changed in years. And then, companies, agencies … all these structures continue to promote so-called traditional marketing, without seeking to explore new ways.”
Defying Demographics: Generation-C, Today’s Hyperconnected Consumer ‘Generation’
Not that long ago, I spent time with Kevin Delaney and the digital transformation team at Cisco’s Connected Futures to explore the evolving consumer landscape. My research and ongoing work with Google continues to show how and why people are changing and how businesses must transform through digital and also human approaches. Technology isn’t the answer, it’s a means to solve problems and create opportunities tied to how people are changing. As part of a deeper conversation and project with…
Futurist Brian Solis And Political Analyst Matthew Dowd To Deliver NAMA Show Keynote Address
(CHICAGO) January 24, 2018 — NAMA will welcome futurist Brian Solis and political analyst Matthew Dowd to share the general session stage, delivering two impactful keynote talks at The NAMA Show 2018, taking place March 21-23 at the Las Vegas Convention Center. In this new, dynamic, side-by-side format, Solis and Dowd will challenge conventional thinking and provide attendees with two distinct, but interrelated perspectives on how to navigate this period of uncertainty and accelerated change. Using insights and lessons from…
The Digital Transformation of Cities and City Governments
Digital transformation is affecting every aspect of our world. Looking beyond the typical business case studies, some of the most interesting, and overdue, work in digital transformation is happening within local, state and federal governments. Increasingly, the role of CIO or CTO is evolving to consider not only new technology implementations for modernizing work, but also how technology is used to improve operations. With roughly 3 million people migrating to cities every week and more than half the world’s population…
