AI is promising the automation of customer engagement to scale intelligent, real-time CX to survive digital Darwinism. The future has two possibilities however. We can automate and scale the standards and capabilities for CX as weâve come to define and shape them over the decades. Or, we can use AI as a mechanism to deliver personalized, on-demand experiences that connected customers are learning to expect from their favorite digital-native apps and services. In this special session at PegaWorld 2019, I…
Unlocking New Growth Opportunities Through Digital Transformation: A Special Webinar with Aera Technology and Brian Solis
Webcast: Unlock New Growth Opportunities through Digital Transformation March 12, 2020, 2:00 pm EDT (11:00 am PDT) Over the last 20 years, digital-native companies â like Amazon, Netflix, Stitch Fix and Carvana, have transformed how people consume â from movies and television shows delivered digitally, to physical products at your doorstep in a matter of hours. While these companies have clearly set a new bar for convenience and consumer experience, they have also opened the door to new types of…
2020 Enterprise Technology Trends: Digital Transformation, AI, Cognitive Automation and Quantum Computing
Karen Roby is a veteran reporter for TechRepublic and ZDNet. Every so often, we get together to talk the latest tech trends and explore how organizations can successfully navigate their path forward. In our latest conversation, we talk about the state of digital transformation, quantum computing, customer experience, and enterprise innovation. Please watch the video here. Full article here. Analyst Brian Solis explains why he is also excited about quantum computing, cognitive automation, and robotic process automation. Karen Roby: You…
Brian Solis to Keynote Efficiency Exchange 2020
Efficiency Exchange is the premier networking and learning conference for energy efficiency professionals from across the Northwest. Attendees from public and private utilities, consulting and research firms, government and non-profit organizations will come together to learn and connect to help the region more effectively achieve its energy efficiency goals.
The Drum: Tips to help brands excel in 2020
The Drum aims to help readers demystify marketing disruption through expert insights. A recent article on helping brands excel in 2020 featured Brian Solis’ premise of “Digital Darwinism” and its impact on market evolution. “Each business is a victim of Digital Darwinism, the evolution of consumer behaviour when society and technology evolve faster than the ability to exploit it. Digital Darwinism does not discriminate. Every business is threatened.” …so says Brian Solis, a thought leader in the area of social…
Safeguard Cyber Features Brian Solis as Keynote Speaker
SafeGuard Cyber featured Brian Solis as a keynote speaker as part of its dinner series in San Francisco. Brian will share his research and insights around digital transformation, innovation and the importance of change agents. The event also featured the following business leaders: Orchid Bertelsen, Head of Innovation NestlĂŠ USA John Rampton, CEO, Calendar Lisa Luscap, marketing leader Jennifer Heyman, VP of Social and Digital, Wells Fargo To book Brian as a live or virtual speaker, please contact his team…
Brian Solis Nominated to Join Global Innovation Institute’s Board of Advisors
Brian Solis has been nominated to Global Innovation Institute‘s board of advisors. GInI is the worldâs leading professional certification, accreditation, and membership association in the field of innovation. “When you look through a lens of past experience, it can be hard to see what’s right in front of you. But once you see things through a lens of possibility, with wonder and without bias, you’ll wish you had only seen it sooner.”
NASSCOM Introduces Brian Solis as Keynote Speaker on Quantum Computing and the Intersection of Tech and Humanity
Brian Solis recently keynoted the NASSCOM Technology and Leadership Forum in Mumbai, India. Brian had the opportunity to present two keynote presentations, one on the state and future of Quantum Computing in the enterprise and also another on the intersection of humanity and technology. Brian’s presentation on quantum is available on Slideshare. Following his presentations, Brian also joined Suresh Venkat on Digital Disruptors to discuss his topics and also share his views on current and future digital trends. To book…
Comcast CX Innovation Day Explores New Dimensions in Customer Experience; Features Brian Solis as an Expert
Businesses in every industry are encountering a new set of challenges and opportunities as they seek to forge lasting relationships with a newly emerging generation of connected consumers who have varied interests, needs and expectations. This is precisely why we recently invited several leading Customer Experience experts, technologists and industry thinkers to our CX Innovation Day roundtable event at the Comcast Silicon Valley Innovation Center, where we had an engaging dialogue about new dimensions in CX innovation. With eWeekâs editor-in-chief…
TopRank References Brian Solis as an Influencer Role Model in Its New List, 5 Key Traits of the Best B2B Influencers
Industry thought leader on digital marketing and influence Lee Odden, TopRank listed Brian Solis in his latest list “5 Key Traits of the Best B2B Influencers.” Brian is referenced under “Popularity.” Thereâs no one formula for the perfect B2B influencer, but there are some common characteristics that B2B brands should look for in varying proportions according to whatâs important to a program or activation. I call those characteristics the 5Ps of B2B Influence. Popularity While network size is not the…
