I had the privilege of joining GoTo CMO Peter Mahoney on the Practically Tomorrow podcast. We talked about one of the most urgent, and misunderstood, topics of our time: how AI is reshaping the world of work. But this wasn’t just another conversation about automation and productivity. It was a much deeper exploration of how we need to rethink leadership, empathy, and innovation in the age of intelligent machines. “The most dangerous thing for any organization of any size is…
Designing the AI-Powered Workplace: What Workers Want, and Why It Matters
What do real workers want from AI? And how does that differ from what AI experts think? Let’s explore an insightful study recently published by Stanford University Social and Language Technologies Lab, “Future of Work with AI Agents.” Drawing on over 2,100 tasks across 104 occupations, the research compares how workers and AI experts think about automation (what AI should do on its own) and augmentation (where AI should collaborate with humans). Two groups were surveyed: 1,500 domain workers —…
AInsights: From Conversation to Creation, How ChatGPT 4o’s Canvas Transforms AI Collaboration
AInsights: Your executive-level insights making sense of the latest in generative AI… My new book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, just launched. I’m catching up on the biggest news coming out of the genAI world. Here’s more from OpenAI. The company recently announced its competitor to Google Search and in some respect, Perplexity, but so far, only in specific applications such as writing and coding. Canvas, provides a new window into collaborating with generative AI. On…
AInsights: OpenAI Introduces SearchGPT; Disrupts Google Again
AInsights: Your executive-level insights making sense of the latest in generative AI… With the launch of my new book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, I’m a little behind in covering some of the industry’s biggest genAI news! So, let’s jump right in… During the summer of 2024, OpenAI previewed a prototype of AI search, designed to offer fast and timely answers with “clear and relevant sources.” It was marketed as a new way to search. On…
AInsights: Nvidia’s Bold Move: Open-Source AI That Challenges GPT-4 and Democratizes Innovation
AInsights: Your executive-level insights making sense of the latest in generative AI… My new book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, just launched! Please join me on the journey to inspire a new genre of leadership and innovation! Nvidia just dropped a bombshell: NVLM 1.0, an open-source family of large multimodal AI models designed to compete head-to-head—and even outperform—OpenAI’s GPT-4. The highlight of this release is the NVLM-D-72B, a 72 billion parameter powerhouse that excels at both…
AInsights: Google’s NotebookLM Will Turn Any Executive into an Expert Researcher, Analyst, and Podcaster?
AInsights: Your executive-level insights making sense of the latest in generative AI… I’m not going to lie, when I first heard about the Google Notebook, officially named NotebookLM, it’s new AI pilot program, I thought that it would be limited to use by students and educators. I’ve since changed my mind. You could say I shifted my mindset. So what is NotebookLM? Is it just another tool like ChatGPT, Google Gemini, Meta.ai, or Claude? Yes and no. NotebookLM is powered…
Recruiting Future Podcast: Augmenting Talent Acquisition with Generative AI
This is me with Matt Alder, Talent Acquisition Futurist, podcast host, and my new friend, following my presentation at SmartRecruiters’ Hiring Success event in Amsterdam. I joined Matt on his show, Recruiting Future We discussed ways generative AI is reshaping the future of talent acquisition for companies and job seekers. Please listen! Most conversations about AI in talent acquisition focus on efficiencies and automating repetitive tasks. However, we are missing the point if we don’t start talking about how AI…
Unlocking Potential and the Future of Work: An Interview with Espresso Displays Part 1
While in Sydney delivering the locknote at the ServiceNow Sydney Summit, I had the opportunity to meet with my friends at Espresso Displays. We were able to turn my room at the W Sydney into a mini studio. Our conversation explored the future of work in two parts. Here’s part one… Work is evolving faster than ever before. In an age of uncertainty, its even more important to rethink our relationship to work. Brian Solis, the Global Head of Innovation…
Generative AI Prompting: A Guide to Achieving Incredible and Fantastical Outcomes with GenAI
Is prompt engineering a passing fad? Will AI learn to prompt itself based on your desired outcome? Writing for Harvard Business Review, Oguz A. Acar believes that “AI Prompt Engineering Isn’t the Future.” Instead, he believes the future lies in prompt formulation and problem solving. The truth is that prompt engineering is a continuous experiment and unique to each AI model. And as Acar suggests, alternative approaches are boundless. Tell the chatbot that the output is important to your job…
A Conversation About How Automation and AI Deliver Success Now for Service Teams
Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and VP, Global Innovation, Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Watch to find out more!…
