Studying the impact of innovation on business and society podcast with Brian Solis: How to deliver CX in the age of digital distraction

Chris Ward, editor of, the leading destination for guidance on engaging and serving customers across their entire journey, talks to Brian Solis about:

– The negative effect digital distractions are having on society

– The role businesses play in creating experiences that are designed to distract

– Some of the positive changes both business and human beings can put in place to avoid the curse of digital distraction.

Listen to the podcast here:


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