Alison DeNisco Rayome of tech publication ZDNet recently did a look at clothing retailer Neiman Marcus’ efforts at tech innovation, and interviewed Brian Solis about the details.
Repeat Customer Podcast: How Sephora created a futuristic, omnichannel customer experience
Brian Solis was recently featured on Zendesk’s “Repeat Customer” podcast, giving the hosts a behind-the-scenes look at cosmetics success story Sephora.
CMSWire: Brian Solis: Customer Experience Is Still Too Much a Technology-First Discussion
China Louise Martens of industry blog CMSWire recently published a profile of and interview with Brian Solis, as part of their series highlighting the speakers of the upcoming Digital Customer Experience (DX) Summit.
Valchanova.me: Brian Solis: Figure Out How The World Is Changing And How To Be More Relevant As The World Changes
Marketing specialist Vassilena Valchanova recently conducted an extensive interview with Brian Solis, soon after his keynote address at the 2018 DigitalK conference.
Salesforce: Digital Transformation: Strategies for Success
The CRM software company Salesforce recently interviewed Brian Solis regarding tips and strategies for digital transformation, which they have included in a free report available for download at their website.
Senior Living Innovation Forum: SLIF Attendees Share What Excited & Concerns Them About the Future
The Senior Living Innovation Forum recently asked Brian Solis about what topics were exciting and concerning him these days when it comes to the future of the senior housing industry.
PhocusWire: Quote of the Week
Analytics app PhocusWire recently chose a quote from Brian Solis as their Quote Of The Week, which he originally shared during an interview with the blog earlier that week. Excerpt: Innovation right now, unfortunately, and customer experience, are looked upon as cost centers when in fact they are investments in the future. Read entire article at PhocusWire
UCToday: OutLoud: The New Age of Collaborative Contact Centre
Patrick Watson of industry blog UCToday recently did an extensive talk with Brian Solis for their “OutLoud” podcast, discussing the future of collaborative contact centers. Excerpt: The philosophy of customer experiences is that we have to figure out as an organisation, as executives, that this isnât a cost centre, itâs an investment in improving CX and itâs so important. Listen to entire podcast at UCToday
PhocusWire: Reimagining Customer Experience, Part 2: Brian Solis on Iteration vs. Innovation
Mitra Sorrells of travel-research website PhocusWire recently conducted an extensive interview with Brian Solis concerning customer experience, strategy, the unique challenges of mobile marketing, and a lot more.
The Human Dimension of Innovation and Digital Transformation
Any time I get to visit Madrid, Spain (España!), I take it. It’s where my mother was born and it’s where much of my family still reside. I used to visit every other year going back to my earliest of years. I miss it, I miss my family and I hope to visit again soon. During my last trip, I had the opportunity to partner with BBVA and Oracle to present to executives from Spanish companies on the state and…
