The mobile revolution isnāt new. But, its deep impact on our behavior, standards and our preferences are just now coming to light. Smartphones have not only made us more connected, they have made us more curious, demanding and impatient. We know we can get what we want, where and when we want it. But for businesses to better compete, technology is only part of the solution. Businesses must now understand customer expectations as they continue to rise as a function…
The Future of Work and Innovation is Tied to Personal Creativity, Productivity and Happiness
Ā What?…Me?…Distracted!?… Yes. You. Us. We are all distracted and have been increasingly so for a long time. But, this isn’t a story about distraction. This is a story about how we, with the help of seductive tech and real-time experiences, disrupted our creativity, promise and happiness. To explain more, I wanted to share a very special conversation with my friends at Gapingvoid Culture Design Group. I’ve had the pleasure to work with them on some of the most creative project…
The History of Business Phone Service
The future of business phone service lies in the history of Voice over Internet Protocol or VoIP. Introduced in 1973, VoIP is a form of the electrical telecommunication system. A technology used to send and receive phone calls via an Internet connection. It no longer warrants the need for a landline or phone service. The many contributions to the tech industry, over the years, are what led businesses to the doors of VoIP. Without these certain inventions, the new business…
Social Media is a Human Network: We Have the Power of Choice in What We Consume, What We Share and Who We Engage
The good thing about social media, is that it gave us a voice. The bad thing about it, is that it gave us a voice. The path to saving it, making it valuable to not only ourselves, but for society at large, is in our control. The question is, what are you going to do differently moving forward? They say hindsight is 20/20. At some point, we will look at everything, recognize our missteps and ask, “why didn’t we see…
Voices of Customer Experience: Designing the Future of CX Through a Futurist’s Lens
I was recently browsing Twitter, when a tweet by Dennis Wakabayashi caught my attention. It referenced “some of the most important CX voices” and included a shoutout to Mary Drumond, CMO of Worthix, and host of the “Voices of CX Podcast.” Dennis took that moment to “personally recognize and celebrate the amount of hard work Mary is doing every day to shape the industry.” Agreed. Dennis also recognized some of the leading voices that have been featured on Mary’s show…
Brian Solisā Concepts of Disruptive Technology Quoted In Liberty Technology Advisors Article On Digital Transformation
Solis is quoted at the very top of a Liberty Technology Advisors piece by Rich Farrell called ā4 Unlikeable but Critical Facts About Digital Transformation.ā The author introduces his premise by writing, āDisruptive technology has the potential to disrupt markets, behavior, and processes models.ā Then he quotes Solisās three concepts of disruptive technology: Iteration: doing the same things better Innovation: doing new things that create new value Disruption: doing new things that make the old things obsolete. Farrell…
Brian Solis Cited By Securityinformed.com For His Participation in the Milestone Systemsā MIPs Events
Solis is mentioned in an article by Securityinformed.com about Milestone Systemsā MIPs events, which highlighted the impact of innovation and blending human and machine intelligence. Milestone Systems, a pioneer in open platform IP video management software, recently hosted the regional partner and customer events MIPS (Milestone Integration Platform Symposium) in Nashville, Copenhagen and Bali. The three events attracted nearly 2,000 attendees and 124 exhibitors, to discuss industry-relevant themes such as the impact of disrupting innovation, blending human and machine…
The Deep Work of CX and Digital Transformation
On 16 April 2019, I was invited by my dear friend Ross Quintana to join the popular, weekly Adobe series “#AdobeChat.” I have to say that it was one of the fastest hours I’d experienced in a long time. In this conversation, we, along with countless forward-thinking executives, discussed “The Deep Work of CX and Digital Transformation.” Of course, I peppered in a bit about Lifescale and how it affects employees and customers. Below, I’ve collected Adobe’s questions along with…
The Dynamic Future of Senior Living
Solis and fellow futurist Mike Walsh discuss the revolutionary future of senior living in an article spotlighting their unique individual views on a variety of related topics. According to Solis, the senior housing providers that āactively try to put themselves out of businessā will be the most successful in 20 years. From voice tech to AI to robotics, technology is having an impact today and will have an even greater effect in the near and distant future, Solis believes. āAll…
Solis Named One of WalkMeās 13 Digital Transformation Experts to Follow
Digital Adoption Platform (DAP) pioneer has named Solis one of their 13 digital transformation experts to know and follow. In addition to a brief summary of his career and digital industry activities, the article mentions that āhis writing focuses on technologyās impact on humans, business and society to help executives gain new insights and perspectives.ā WalkMeās DAP enables the creation of on-screen sequences that guide and engage users through digital experiences. WalkMeās context-intelligent, AI-powered algorithm ensures that users receive the…
