NEWS: Introducing the The GenAI Prism, the single most comprehensive representation of the generative AI universe. JESS3 design studio and Brian Solis, digital futurist and best-selling author, announced the release of the GenAI Prism v1.0 infographic along with Conor Grennan, leading generative AI expert and Dean of Students/Head of GenerativeAI at NYU Stern School of Business. Jeremiah Owyang, Venture Capital Investor at Blitzscaling Ventures, and my friend and former colleague, shared an observation that there are more than 10,000 generative…
Harnessing Serendipity: A Guide to Mastering the Art of Creativity, Connection, and Collaboration
David Adler, along with James Cornehlsen and Andrew Frothingham, authored the new book, Harnessing Serendipity. I’ve known David for years. He’s the Chairman & Founder, BizBash. He’s also a friend. Harnessing Serendipity is a book written for visionary and creative leaders to unlock the potential of artful collaboration. The book features invaluable insights from 65 thought-leaders and change-makers across multiple industries, including me! Thank you, David! This curated group of “collaboration artists” share their stories, philosophies, and methods, to help…
CNN Türk: Şirketteki değişimi siz başlatın – You ignite the change within the company
I’m not sure how I missed this story, but wow! CNN Türk covered the release of one of my favorite research reports I published as a Principal Analyst, “The Digital Change Agent’s Manifesto.” The research was conducted over years of studying digital transformation at companies including Coca-Cola, NFL, Starbucks, and Visa. The result was a guide to help digital executives find a path to gain support from the C-Suite and lead total transformation. Re-reading the report, the insights serve as…
Liderler için yol haritası – An Interview with FAST COMPANY Turkey About Becoming a Customer Company
I had the pleasure of speaking with M.Rauf Ates, founder of Fast Company Türkiye about research I helped lead with Harvard Business Review Analytical Services. In this conversation, we explore how to become a customer company, beyond the lip service. The research offers 8 steps to give meaning to business, operational, and digital transformation as informed by Ethan Allen, Kellogg’s, Kimberley-Clark, and Pacific Life. Below, I’ve included a translation using Google Translate. If you find errors, please let me know!…
McKinsey: A CEO’s guide to the metaverse
Via By Homayoun Hatami, Eric Hazan, Hamza Khan, and Kim Rants, McKinsey Quarterly Suddenly, the metaverse is in the zeitgeist, for better or worse. Investment more than doubled in 2022 powered by big moves (such as Microsoft’s $69 billion acquisition of Activision Blizzard, now under antitrust review) and small ones (about $12 billion to $14 billion of venture capital and private equity investment). Everyone has heard about the successes racked up by some big gaming companies: Roblox reported more than 58…
Reimagining Customer Experiences In Web3: What Are The Big Questions Companies Need to Ask To Create Value For The Next Web?
This is a very important time and inflection point in the evolution of web3. There’s a fantastic opportunity for brands and marketers willing to engage with this new technology. That said, in the wake of the recent volatility in the NFT and crypto markets, waves of industry layoffs, thefts, hacks, and SEC probes, it’s clear that web3 leaders and the supporting ecosystem must prioritize trust and safety, utility, and long-term value and community to encourage adoption. At the recent CMO…
Enterprise Times: 15 key statistics from Salesforce’s State of Connected Customer Report
via Roy Edwards, Enterprise Times Salesforce’s State of Connected Customer Report provides insights from 17,000 consumers and business buyers on the new customer engagement landscape. The Trust-based economy moves to the forefront 88% of customers believe trust becomes more important in times of change. Research from Edelman points to business as a “stabilising force,” while institutions like government and media are eyed with increasing suspicion. Given their inherent opt-in nature, transactions are at risk without a baseline of confidence that…
Seth Godin and Brian Solis Discuss How to Make Your Brand More Trustworthy
by Ari Bendersky for Salesforce 360 A key to building more trust with customers? Be more human. Marketing guru Seth Godin and Salesforce vice president and global innovation evangelist Brian Solis offer their take on how to build customer trust. For many companies, being seen as trustworthy by customers is an ultimate goal. But what does it really mean to have trust and build trust with customers? In a recent conversation on the Blazing Trails podcast, marketing guru Seth Godin and…
The Next Web Conference Amsterdam: Foreseeing the future of the web
by Mélody Deunier-Lisene, Voys Telecom, ITWeb, South Africa (excerpts published from original) Taking place every year in Amsterdam is The Next Web Conference, which gathers some of the world’s sharpest tech minds for an intense two days in June. Tim Berners-Lee, Natasha Chamuleau, Brian Solis, Edward Snowden, Meik Wiking and Mo Gawdat were among the over 200 speakers at the 2022 event. Mélody Deunier-Lisene from Voys South Africa went along to take a dizzying dive into the future of digital technology….
Innovative Leadership vs. Management
“Innovation is about shifting from a culture of management to a culture of leadership.” via The Economic Times
