In this recent article, Biometrics firm SecuredTouch examines the potential for behavioral biometrics in mobile banking. In the article Altimeter Group Principal Analyst Brian Solis comments on the rising importance of customer experience in banking.
AI, Chatbots and Designing the Next Generation of Automated Customer Engagement
No matter how much sweetness or spin you add to it, early incarnations of AI-powered chatbots are the call centers of this generation. They’re cool. They’re scalable. They’re relatively inexpensive compared to human agents. Yes, chatbots scale engagement through new, popular messaging channels and introduce conversational commerce capabilities that carry the potential to deliver incredible experiences. But here’s the thing…most of the interactions are basic, seeking to replicate existing transactions and experiences that only seem to wow those designing not…
IPFC Online: 50 Top Digital Influencers To Follow in 2018
Digital agency IPFC Online has selected Brian Solis as one of the “50 Top Digital Influencers To Follow in 2018.” The influencers were ranked by their combined Moz and Klout scores. According to IPFC Online, the list is focused on the topic of global economic and technical Digital Transformation.
TechRepublic: Brian Solis on Bringing Digital Transformation to Brick & Mortar Retail
In this recent TechRepublic article on digital initiatives at clothing retailer Zara, Brian Solis advocates for careful consideration of the consumer, in addition to technological and societal trends.
The Edition Truth: Brian Solis on Digital Darwinism in the Hotel Industry
This recent article from The Edition Truth looks at the new report from Altimeter Group and Sabre on the impact of Digital Darwinism on the hospitality industry. According to Altimeter Group Principal Analyst Brian Solis, hospitality companies must now provide a similarly seamless customer experience to leading digital companies like Uber, Tinder, and Dollar Shave Club.
Mendix: 10 Digital Transformation Influencers You Should Be Following
Mendix, maker of an application platform for businesses, has selected Brian Solis as one of the “10 digital transformation influencers you should be following.”
Phocuswire: Brian Solis on Digital Darwinism in the Hospitality Industry
This recent article from Phocuswire examines a new report from the Altimeter Group and Sabre on the role of digital Darwinism in the hospitality industry. As Altimeter Group Principal Analyst Brian Solis points out, hotels must now provide a customer experience that competes with the likes of Uber, Tinder, and digital pioneers.
Olga Reinholdt: Brian Solis and how Customer Experience Design is shaping the world of tomorrow
In this thought-provoking article based on Brian Solis’ book X: The Experience When Business Meets Design, author and self-realization activist Olga Reinholdt discusses the role of empathy in customer experience.
Brands of the Future: The Critical Relationship Between BX, CX, UX and EX
Businesses are doubling down on customer experience and rightfully so. The customer has never been more connected, informed and empowered. Any brand hoping to survive and thrive in an era of digital Darwinism has no choice but to #adaptordie. But customer experience in of itself is not enough. Brands must understand what it means to compete at a time when people are not only changing, their priorities around values, aspirations and loyalty are also shifting. Humanity is now the killer…
PhocusWire: Brian Solis on why travelers demand the best experience (QOTW)
Altimeter Group Principal Analyst Brian Solis speaks on Digital Darwinism in the hospitality industry in PhocusWire’s Quote of the Week. The words stem from a recent report on the hospitality industry by Altimeter Group and Sabre.
