Customers are not going to wait for brands to get the mobile journey right…they’ll move on and find someone else who gets them. Customers are increasingly and overwhelmingly mobile-first. For the most part, many brands are still learning how to optimize traditional e-commerce experiences let alone mobile sites and apps. The Amazons of the world donât make it any easier to keep up. Yet every day, customers are reaching for their smartphones to learn about what to buy, what to…
TheOofy: WhatsAround, Steem.it, Po.et⊠How Blockchain Sparks A Social Media Revolution
Ester Gritsaeva of fintech blog TheOofy recently wrote an article on the interesting confluence between blockchain technology and social media, quoting from Brian Solis’ public thoughts on the subject.
ZDNet: How Neiman Marcus’s top-down innovation strategy transformed retail and increased revenue
Alison DeNisco Rayome of tech publication ZDNet recently did a look at clothing retailer Neiman Marcus’ efforts at tech innovation, and interviewed Brian Solis about the details.
No Jitter: How Not to Become a Victim of ‘Digital Darwinism’
Tim Pickard of Enterprise Connect’s “No Jitter” blog recently did an article on how not to fall behind with the rapid pace of technology, and extensively quoted Brian Solis’ public thoughts on the subject.
SXSW: Brian Solis at SXSW 2018
The South by Southwest (SXSW) Festival recently posted a video of Brian Solis’ 2018 keynote address.
CNET: Twitter working with academics to spur ‘healthy conversation’
Marrian Zhou of tech publication CNET recently took a look at the changes Twitter is making to increase “civility” at their social network, and quoted from Brian Solis’ public thoughts on the subject.
UCToday: Deep Dive â âContact Centre 2.0: The Rise of Collaborative Contact Centresâ
Patrick Watson of industry blog UCToday recently did a review of Brian Solis’ report on the rise of collaborative contact centers, analyzing the conclusions and quoting from it extensively.
MarTechSeries: Leveraging the Power of Social Media to Garner More Customer Reviews
Nivedya Varma of industry publication Marketing Technology Insights recently compiled an overview of advice for companies to use social media to garner more customer reviews, and quoted Brian Solis within the article.
Repeat Customer Podcast: How Sephora created a futuristic, omnichannel customer experience
Brian Solis was recently featured on Zendesk’s “Repeat Customer” podcast, giving the hosts a behind-the-scenes look at cosmetics success story Sephora.
CMSWire: Brian Solis: Customer Experience Is Still Too Much a Technology-First Discussion
China Louise Martens of industry blog CMSWire recently published a profile of and interview with Brian Solis, as part of their series highlighting the speakers of the upcoming Digital Customer Experience (DX) Summit.
