If you and I stood on opposite ends of the number “6” painted on the floor, it’s likely that one of us would see a “6” and the other would see a “9.” As rock legend, and one of my favorite musical idols of all time, Jimi Hendrix once sang, “If 6 were 9.” You could be so sure I see what you see, and I could be certain, you see what I see. It’s all a matter of perspective…
Epic Presence: The B2B Marketer’s Guide to the Future of Social Media
Marketing company Epic Presence recently released a guide to the future of social media for B2B marketers, highlighting Brian Solis’ work at Altimeter when it comes to influencer marketing.
Digital Signage Today: 2 keys to digital signage engagement
Industry publication Digital Signage Today recently did an interview with Brian Solis about how companies can better engage their customers through signage.
Sven Esser: Brands of the Future: The Critical Relationship Between BX, CX, UX and EX – Brian Solis
At his blog, industry expert Sven Esser recently highlighted Brian Solis’ report on “The X Framework of Experience Design,” showing the ways that CX, BX, EX and UX come together for companies.
Tomorrow’s Products and Services Need to Offer Innovative (Not Just Iterative) Experiences
Napa Valley, what a wonderful place to visit. Some of my favorite wineries are in Napa. Paraduxx, Far Niente, Harlan, Mascot, Nickel and Nickel, Chandon, Domain Carneros, Cuvaison, Schug, just to name a few. Napa is also a wonderful place to work. And, I recently had an opportunity to do so when I was asked share my vision of the future at the Senior Living Innovation Forum. I’m not an expert in senior living care nor am I a master…
LiftIgniter: Experience is Everything: Why Real-time Personalization Matters in a Post-GDPR World
Software company LiftIgniter recently hosted a webinar with Brian Solis on the subject of real-time personalization with customers; this article at their blog summarizes the highlights.
Fonolo: 5 More Contact Center Reports Worth Your Time
The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.
Senior Living Innovation Forum: Tomorrow’s Senior Living Needs to Offer Innovative Experiences
The Senior Living Innovation Forum recently did a writeup of Brian Solis’ keynote address for their 2018 conference, including video footage of the entire 45-minute talk.
Shep Hyken: 5 Top Customer Service Articles for the Week of August 20, 2018
In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.
Voziq: 50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition
Industry publication Voziq just published the July edition of their handpicked resource list for customer retention leaders, and included Brian Solis’ recent primer article on customer experience issues.
