The CRM software company Salesforce recently interviewed Brian Solis regarding tips and strategies for digital transformation, which they have included in a free report available for download at their website.
Digital Transformation: Strategies for Success
Brian Solis on Digital Transformation, “Transforming businesses through digital innovation — blazing through dreams, disruption and delivery.”
Evolving customer behavior gives retailers insight into innovation priorities
“Innovation starts with understanding who people are becoming, because in there are the insights into how they shop and why.” – Brian Solis, principal analyst at Altimeter Group Not too long ago, I had the opportunity to present my vision for retail innovation and shopper experience at “The Summit” hosted by AT&T in Dallas. Following the event, the AT&T Editorial Team, published a written summary and also a video highlight reel of my talk. I wanted to share them with…
Senior Living Innovation Forum: SLIF Attendees Share What Excited & Concerns Them About the Future
The Senior Living Innovation Forum recently asked Brian Solis about what topics were exciting and concerning him these days when it comes to the future of the senior housing industry.
Strategic HCM Blog: #DWX18 Brian Solis on Culture 2.0
Jon Ingham at the industry blog Stragic HCM recently noted Brian Solis’ “Culture 2.0” talk as his favorite at the 2018 Digital Workplace Experience conference, and shared further thoughts on Solis’ key points.
AT&T Business: Retail Gets a Digital Revamp
The AT&T Business blog recently shared a video of Brian Solis’ keynote address at the 2018 AT&T Business Summit, and recapped his top points.
PhocusWire: Quote of the Week
Analytics app PhocusWire recently chose a quote from Brian Solis as their Quote Of The Week, which he originally shared during an interview with the blog earlier that week. Excerpt: Innovation right now, unfortunately, and customer experience, are looked upon as cost centers when in fact they are investments in the future. Read entire article at PhocusWire
UCToday: OutLoud: The New Age of Collaborative Contact Centre
Patrick Watson of industry blog UCToday recently did an extensive talk with Brian Solis for their “OutLoud” podcast, discussing the future of collaborative contact centers. Excerpt: The philosophy of customer experiences is that we have to figure out as an organisation, as executives, that this isn’t a cost centre, it’s an investment in improving CX and it’s so important. Listen to entire podcast at UCToday
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Long story short, I was forced to shut down Feedburner, the RSS feed provider that emailed articles to you from briansolis.com. Unfortunately, my access has been shut off for years and I’m hearing that the structure of these emails was falling apart. Since I can’t design the experience here, and I’m all about the experience, I ask you to please consider joining me via… Articles here. my upcoming newsletter. Thank you so much for your support! It’s why I do…
PhocusWire: Reimagining Customer Experience, Part 2: Brian Solis on Iteration vs. Innovation
Mitra Sorrells of travel-research website PhocusWire recently conducted an extensive interview with Brian Solis concerning customer experience, strategy, the unique challenges of mobile marketing, and a lot more.
