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Customer Experience Professionals Association: CS Disruptors 2018

The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.


The most powerful force when it comes to customer experience is something that, believe it or not, is absent in a lot of our work today, and that is the customers.

Watch entire video at the CXPA YouTube account

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