Earlier this year, I had the opportunity to keynote #SMMW18 in San Diego on the “State and Future of Social Media” and how we can (and need to) take back control of technology’s role in our lives. It was the first time speaking on the subject after walking away from it for several years. It was a big talk…first time presenting it. It was also a big audience…several thousand attendees. I was nervous and human and trying to stay centered….
iperceptions: In-store shoppers are not satisfied with their mobile experience and more CX stories you should read
The blog of marketing company iperceptions recently did a round-up of interesting customer experience articles around the web, and included Brian Solis’ essay on how brands must look beyond merely having a mobile presence.
Campaign Middle East: Power Essay â Generation C: More than just a demographic
Ahmad Itani, CEO of Cicero & Bernay Public Relations, recently posted an essay at the Campaign Middle East website, looking in-depth at the so-called “YouTube Generation” and including extensive quotes from Brian Solis on the subject.
Digital Signage Today: McDonald’s and interactivity claim top September 2018 headlines
Industry publication Digital Signage Today recently did a roundup of their most popular September 2018 stories, quoting extensively from Brian Solis’ thoughts on customer engagement.
A Prelude to Innovation: Figure Out How The World is Changing and How To Be More Relevant as It Evolves
There are many places in this world I hope to one day experience. On that list was Sofia, Bulgaria. I use the past tense as I’m so happy to report that I had the opportunity to visit this beautiful city (and country) for the DigitalK conference. What a great event! I presented on topic that I refer to as “A Prelude to Innovation.” It’s meant to spotlight the important actions and events serving as the introduction to innovation itself. Shortly…
Itâs an Ideal World After All; The Importance of an Open Mind
If you and I stood on opposite ends of the number â6â painted on the floor, itâs likely that one of us would see a â6â and the other would see a â9.â As rock legend, and one of my favorite musical idols of all time, Jimi Hendrix once sang, âIf 6 were 9.â You could be so sure I see what you see, and I could be certain, you see what I see. Itâs all a matter of perspective…
Epic Presence: The B2B Marketerâs Guide to the Future of Social Media
Marketing company Epic Presence recently released a guide to the future of social media for B2B marketers, highlighting Brian Solis’ work at Altimeter when it comes to influencer marketing.
Digital Signage Today: 2 keys to digital signage engagement
Industry publication Digital Signage Today recently did an interview with Brian Solis about how companies can better engage their customers through signage.
Sven Esser: Brands of the Future: The Critical Relationship Between BX, CX, UX and EX â Brian Solis
At his blog, industry expert Sven Esser recently highlighted Brian Solis’ report on “The X Framework of Experience Design,” showing the ways that CX, BX, EX and UX come together for companies.
Tomorrow’s Products and Services Need to Offer Innovative (Not Just Iterative) Experiences
Napa Valley, what a wonderful place to visit. Some of my favorite wineries are in Napa. Paraduxx, Far Niente, Harlan, Mascot, Nickel and Nickel, Chandon, Domain Carneros, Cuvaison, Schug, just to name a few. Napa is also a wonderful place to work. And, I recently had an opportunity to do so when I was asked share my vision of the future at the Senior Living Innovation Forum. I’m not an expert in senior living care nor am I a master…
