Napa Valley, what a wonderful place to visit. Some of my favorite wineries are in Napa. Paraduxx, Far Niente, Harlan, Mascot, Nickel and Nickel, Chandon, Domain Carneros, Cuvaison, Schug, just to name a few. Napa is also a wonderful place to work. And, I recently had an opportunity to do so when I was asked share my vision of the future at the Senior Living Innovation Forum. I’m not an expert in senior living care nor am I a master…
LiftIgniter: Experience is Everything: Why Real-time Personalization Matters in a Post-GDPR World
Software company LiftIgniter recently hosted a webinar with Brian Solis on the subject of real-time personalization with customers; this article at their blog summarizes the highlights.
Fonolo: 5 More Contact Center Reports Worth Your Time
The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.
Senior Living Innovation Forum: Tomorrow’s Senior Living Needs to Offer Innovative Experiences
The Senior Living Innovation Forum recently did a writeup of Brian Solis’ keynote address for their 2018 conference, including video footage of the entire 45-minute talk.
Shep Hyken: 5 Top Customer Service Articles for the Week of August 20, 2018
In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.
Voziq: 50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition
Industry publication Voziq just published the July edition of their handpicked resource list for customer retention leaders, and included Brian Solis’ recent primer article on customer experience issues.
Mellbe Chooses A Gem From Brian Solis for Their List of 25 Genius Social Media Inspirational Quotes
Solis is among the luminaries quoted on Mellbe’s highly tweetable, illustrated rundown of “25 Genius Social Media Inspirational Quotes.” The article begins: “Social media is continuing to grow and develop with the users, expanding them from the world of Facebook and Twitter into 17+ primary social networks. Businesses can use various platforms to strengthen marketing strategies and reach customers in new and creative ways. According to Brandwatch, ‘Social networks earned an estimated $8.3 billion from advertising in 2015.’ This number…
Customer Experience Professionals Association: CS Disruptors 2018
The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.
Popping the Bubble: Brian Solis enters his Madonna Like a Virgin phase
Sandra Ponce de Leon of the Popping The Bubble blog recently interviewed Brian Solis for their podcast, where they talked at length about digital disruption, digital addiction, and the steps you can take in your life to combat it.
Solvis Consulting: “The Digital Change Agent’s Manifesto” para la transformación digital de las organizaciones
The Spanish-language Solvis Consulting blog recently did an overview of Brian Solis’ report on the Digital Change Agent’s Manifesto.
