The Senior Living Innovation Forum recently did a writeup of Brian Solis’ keynote address for their 2018 conference, including video footage of the entire 45-minute talk.
Shep Hyken: 5 Top Customer Service Articles for the Week of August 20, 2018
In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.
Voziq: 50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition
Industry publication Voziq just published the July edition of their handpicked resource list for customer retention leaders, and included Brian Solis’ recent primer article on customer experience issues.
Mellbe Chooses A Gem From Brian Solis for Their List of 25 Genius Social Media Inspirational Quotes
Solis is among the luminaries quoted on Mellbe’s highly tweetable, illustrated rundown of “25 Genius Social Media Inspirational Quotes.” The article begins: “Social media is continuing to grow and develop with the users, expanding them from the world of Facebook and Twitter into 17+ primary social networks. Businesses can use various platforms to strengthen marketing strategies and reach customers in new and creative ways. According to Brandwatch, ‘Social networks earned an estimated $8.3 billion from advertising in 2015.’ This number…
Customer Experience Professionals Association: CS Disruptors 2018
The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.
Popping the Bubble: Brian Solis enters his Madonna Like a Virgin phase
Sandra Ponce de Leon of the Popping The Bubble blog recently interviewed Brian Solis for their podcast, where they talked at length about digital disruption, digital addiction, and the steps you can take in your life to combat it.
Solvis Consulting: “The Digital Change Agent’s Manifesto” para la transformación digital de las organizaciones
The Spanish-language Solvis Consulting blog recently did an overview of Brian Solis’ report on the Digital Change Agent’s Manifesto.
Holistic Marketing Concepts: How to Tell if You’ve Been Hijacked by Technology (and what to do about it)
The Holistic Marketing Concepts blog recently looked at and recapped Brian Solis’ keynote address at the 2018 South By Southwest (SXSW) conference, regarding the trend for technology to hijack our minds and what steps we can take about it.
Clicktale: Brian Solis on the future of customer experience
Liraz Margalit of the Clicktale blog recently conducted a Q&A with Brian Solis at CDO Israel, and posted the video at their website.
Customer journeys start with smartphones, but brands still don’t get mobile
Customers are not going to wait for brands to get the mobile journey right…they’ll move on and find someone else who gets them. Customers are increasingly and overwhelmingly mobile-first. For the most part, many brands are still learning how to optimize traditional e-commerce experiences let alone mobile sites and apps. The Amazons of the world don’t make it any easier to keep up. Yet every day, customers are reaching for their smartphones to learn about what to buy, what to…
