Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. Thereās only one problem:…
TGCOM24 Italia: Intelligenze Artificiali ā Luci e Ombre: special guest Brian Solis
Watch here! 📺 Oggi a āIntelligenze Artificiali ā Luci e Ombreā un ospite dāeccezione: Brian Solis Autore, speaker globale e Head of Global Innovation di ServiceNow, Brian Solis ĆØ una delle voci piĆ¹ influenti al mondo sullāimpatto dellāinnovazione nella societĆ e nel business. Con lui parleremo di intelligenza aumentata: perchĆ© lāIA non ĆØ solo tecnologia, ma visione, strategia e capacitĆ di reimmaginare il futuro. Siamo solo al Giorno 1 di una rivoluzione che richiede un vero mindshift, soprattutto ai vertici…
Futurist and Innovation Leader Brian Solis to Keynote GoFurther, hosted by GoTo
GoTo announced GoFurther’s Keynote Speaker, Brian Solis, Digital Futurist and Head of Innovation at ServiceNow! GoFurther isnāt your typical tech event, itās where innovation meets real-world impact. Join live to get invaluable insights into how practical advancements in IT and business communications drive real-world results. RSVP
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
Keynote: Innovation Starts Where Certainty Ends
💡Ā The light bulb wasn’t the result of better candles. Think about that. Innovation rarely comes from perfecting the past, it comes fromĀ experimenting forward and eventually jumping to the next curve. In this short video, I share the story of how true innovation requires moving beyond whatĀ worksĀ to chase whatĀ could be. Itās uncomfortable. Itās risky. But itās necessary. Iteration is safe, but finite. Innovation is bold, but risky. The future wonāt come from enhancing what we already know. The future will come…
Keynote: Most businesses have no clue what’s about to hit them
🚨Ā āMost businesses have no clue what’s about to hit them.ā Let’s explore the seismic shift unfolding now and over the next decade…where the old rules of business no longer apply. It’s time to challenge ourselves to stop waiting for direction and start shaping the future. With AI accelerating change and organizations struggling to adapt, this is a wake-up call for anyone serious about staying relevant. If you’re navigating uncertainty, this is for you…💡 Book Brian to speak at your next…
elEconomista.es: La IA debe potenciar nuestra creatividad y capacidad, no limitarla
The financial daily elEconomista.es, hosted an interview, which just published today. The conversation explores how organizations can drive meaningful transformation through responsible AI, digital humanism, and human-centered innovation. “Corremos el riesgo de que la tecnologĆa nos modele, en lugar de ser nosotros quienes configuremos cĆ³mo la utilizamos” “We run the risk of being shaped by technology, rather than us shaping how we use it.” “El humanismo digital enfatiza que la tecnologĆa debe servir a las personas, y no al revĆ©sā…
CIO EspaƱa: AI is a paradigm shift by requiring organizations to rethink the way they operate
Brian Solis on Stage at ServiceNow’s AI Summit, Madrid, SpainIrene Iglesias Ćlvarez, CIO EspaƱa En el marco de la celebraciĆ³n del evento #PutAItoWork 2025 de ServiceNow, entrevistamos al antropĆ³logo digital y futurista, Brian Solis, para tomar el pulso a la tecnologĆa que mĆ”s clamores parece estar levantando en los Ćŗltimos tiempos: la #IA. El antropĆ³logo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar…
Interview: Transforming Leadership to Reshape the Future of Innovation
If there were ever a time for transformation and innovation, it’s now. But how do you transform leadership? Where do you start? 🤔 My friend Braden Kelley and I spent some time exploring how leadership must evolve in an era of AI, disruption, and accelerating change. If you’re a business leader navigating uncertainty or driving transformation, these insights will challenge your assumptions and help reframe your role in building the future. Key Takeaways: 🚀Ā Mindset, imagination, and leadership are innovationās greatest…
AI cannot build intuition, understanding, or empathy
AI cannot build intuition. AI cannot build understanding. AI cannot build empathy. You have to know your customer. Once you know them, you begin to care about them. Thatās when you shift from looking in the rearview mirror and reacting to their actions to activating empathy, anticipating their needs, and innovating toward more meaningful and desirable products and services. 💡😍
