What’s the future of patient experience?
What’s the future of caregiver experience?
Brian Solis penned an innovative two-part series for HealthcareTransformers that addresses the answers to these questions and more. Solis also explores the potential of digital, physical, and hybrid experience design in a digital-first world with mobile and Web 3.0 transforming patient expectations.
The ideas and lessons go beyond healthcare and affect customer experience innovation in industries including retail, travel and hospitality, automotive, and any customer-facing industry.
Part 1: A step-by-step guide to reinventing patient experience through human-centered innovation – link
Experience design is the next frontier for healthcare providers and those that master it will move beyond customer experience (CX) and patient experience (PX) to focus on the more important, yet complex, human side of experiences (HX).
Part 2: The four pillars of innovative patient experiences – link
No more tolerance for mediocrity. The awakening to patient-focused experiences in healthcare.
Brian Solis | Author, Keynote Speaker, Futurist
Brian Solis is world-renowned digital analyst, anthropologist and futurist. He is also a sought-after keynote speaker and an 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His previous books, X: The Experience When Business Meets Design and What’s the Future of Business explore the future of customer and user experience design and modernizing customer engagement in the four moments of truth.
Invite him to speak at your next event or bring him in to your organization to inspire colleagues, executives and boards of directors.