The Consumer Electronics Showcase in Las Vegas is a spectacle Iāve experienced (in some cases, endured) for over 20 years. But this year was different. Why? Itās not just about consumer electronics anymore. Weāre finally witnessing the convergence of physical and digital āthingsā and spaces in everything…and I mean everything. Following are some of the more promising, curious and also interesting takeaways from CESā¦ TVs: There were OLED and 8k TVs that are better than what we can actually see,…
CNET Features Insights by Brian Solis on VW’s Moia and Eco-Friendly Transportation Startups Entering Rideshare Market
CNET‘s Shara Tibken explored the new e-mobility, electric and green transportation startups aiming to disrupt the ride sharing market. The article,Ā āThese posh ride-sharing startups aim to leave Uber and Lyft in the dust,ā includes details on VWās new ride-sharing service Moia (currently available in Germany), and other providers offering environmentally friendly and comfortable transportation. As an leading expert in e-mobility, startups and innovation, Tibken sought the commentary of Brian Solis on Moia and the state of the evolving ride sharing…
CBT Automotive Network Features Brian Solis in An Article on The Auto Industry and the āOn-Demand Societyā
Solis is prominently mentioned in an article on the CBT Automotive Network by Glenn Pasch entitled, āIs the automotive industry forgetting how to connect?ā The author begins his piece by mentioning pundits who are talking about the new face of business ā technology, connectivity, speed and customization. He then writes, āI was listening to a podcast from Brian Solis and he mentioned the term āOn-Demand Societyā while discussing Uber and its effect on not just business, but the economy in…
Brian Solis is Quoted on Customer Behaviors in Businesswire Article On Rakuten Ready
Rakuten Ready partnered with Brian Solis to study the state of the Order Ahead for Pickup market and track how brands perform in retail, QSR and grocery markets.Ā The study enlisted secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. Chipotle, Panera, and Starbucks came out on top for fastest in-store pickup times overall, with retailers Best Buy and Nordstrom clocking in as best…
e-Mobility and The Future of Transportation – #EnelFocusOn in Rome
The future of e-mobilityĀ (full presentation on demand) Our climate is changing. Some of the manmade causes that are accelerating these changes can be reduced or possibly reversed with notable, some not insignificant changes in our lifestyle. Obviously some are easier than others but nonetheless important. Without getting into the politics or the science of climate change, I do want to share an experience about one of the many areas of innovation aimed to curb it, eMobility. As Tesla Found Elon…
CNET – Uber, Lyft IPOs to Mint Next Batch of Bay Area Millionaires
“They’re already thinking of ways of how they’re going to spend that money,” said Brian Solis, principal analyst at market research firm Altimeter Group. “It’s going to affect the city in a lot of positive and negative ways.”
Designing the Future of Customer Experience
My last book, X: The Experience When Business Meets Design, explored the art and science of experience design. Looking beyond the disparate, but important disciplines of customer experience, brand experience, user experience, service experience, I sought to spark a creative coalescence between them…hence, “X.” It’s the letter, and more importantly, the experience, they share. Why leave experiences to chance? Why should experiences be disconnected and impersonal? Yet, for the most part, even in an era of digital transformation and machine…
Customer Experience is the New Marketing and Customer Experiences are the New Brand
My friends Rob Cottingham, Gerard Francis CorbettĀ and I have had some fun lately. One way to gain perspective on our modern reality is to do so through humor. So when a severalĀ big brands in the beverage, transportation, banking and airline industries were suddenly in the global media hot seat, we had a laugh and productive conversations behind the scenes. As a result,Ā we set out toĀ build upon these unfortunateĀ opportunities with a couple of pithy but poignant cartoonsĀ hoping toĀ spark a bigger dialogue….
Uberās Terrible, Horrible, No Good, Very Bad String Of Events
Uber is en route to a massive IPO. As the company gets closer to its destination, its once 5-star rating is rapidly diminishing. As a result, the company’s president, Jeff Jones, opened the Uber door and jumped out after only six months on the job. The list of recent offenses, not all incidentsĀ since its launch, just some of the events over the last several weeks, have been very public and damning. To name a few… Uber CEO Travis Kalanick joined…
Level Up: An Introduction to the 5 Different Levels of Self-Driving Cars
With all of the talk about self-driving cars, youād think that they were already on our streets. Well, technically in some states such as California, Nevada and Pennsylvania, automakers and technology vendors are already publicly testing autonomous vehiclesĀ¾with human drivers and engineers onboard. You might have also heard about the Teslaās driving around town in āAutopilotā mode where drivers are doing everything but driving. Not all autonomous cars are the same. While engineers are striving for full self-driving mode one…
