Emma Waldron of industry website WorthIx recently interviewed Brian Solis for their podcast, where their wide-ranging discussion included at look at data transformation and the future of the CX industry.
Designing the Future of Customer Experience
My last book, X: The Experience When Business Meets Design, explored the art and science of experience design. Looking beyond the disparate, but important disciplines of customer experience, brand experience, user experience, service experience, I sought to spark a creative coalescence between them…hence, “X.” It’s the letter, and more importantly, the experience, they share. Why leave experiences to chance? Why should experiences be disconnected and impersonal? Yet, for the most part, even in an era of digital transformation and machine…
Epic Presence: The B2B Marketer’s Guide to the Future of Social Media
Marketing company Epic Presence recently released a guide to the future of social media for B2B marketers, highlighting Brian Solis’ work at Altimeter when it comes to influencer marketing.
Senior Living Innovation Forum: Tomorrow’s Senior Living Needs to Offer Innovative Experiences
The Senior Living Innovation Forum recently did a writeup of Brian Solis’ keynote address for their 2018 conference, including video footage of the entire 45-minute talk.
UCToday: Deep Dive – “Contact Centre 2.0: The Rise of Collaborative Contact Centres”
Patrick Watson of industry blog UCToday recently did a review of Brian Solis’ report on the rise of collaborative contact centers, analyzing the conclusions and quoting from it extensively.
Prowly: Disruptive PR: The New Way of Doing Public Relations
Iva Grigova of industry magazine Prowly recently did a comprehensive article about disruptive public relations, extensively quoting from Brian Solis’ public thoughts on the subject.
Prowly: Disruptive PR: The New Way of Doing Public Relations
Iva Grigova of industry magazine Prowly recently did a comprehensive article concerning disruptive public relations, quoting extensively from Brian Solis’ public thoughts on the subject.
CMSWire: Takeaways from Digital Workplace Experience 2018
Dom Nicastro of industry blog CMSWire recently wrote an overview of the 2018 Digital Workplace Experience conference, in particular citing Brian Solis’ keynote address.
Senior Living Innovation Forum: SLIF Attendees Share What Excited & Concerns Them About the Future
The Senior Living Innovation Forum recently asked Brian Solis about what topics were exciting and concerning him these days when it comes to the future of the senior housing industry.
PhocusWire: Quote of the Week
Analytics app PhocusWire recently chose a quote from Brian Solis as their Quote Of The Week, which he originally shared during an interview with the blog earlier that week. Excerpt: Innovation right now, unfortunately, and customer experience, are looked upon as cost centers when in fact they are investments in the future. Read entire article at PhocusWire
