Why bridging the gap between current guest experience and their expectations holds the key to the travel industryās success. We live in an era of digital Darwinism, where technology and society are evolving faster than most businesses can keep up. In every industry, customers are changing and as a result, disrupting markets and businesses in the process. Theyāre becoming more connected, informed, demanding, impatient, elusive and self-centered. As customer behaviours evolve, they disrupt markets and businesses that emphasise scaling and…
Innovation is a gift worth getting: Competing for the future starts with challenging business as usual
Every day when you get to the office, there is a surmountable volume of work that greets you. The list is usually pretty long, with calls to return, to do items stacked up, emails overflowing, meetings, marketing and sales planning to fill the pipeline. Itās all in a dayās work. But what if one day you woke up and noticed that the volume of work was notably less? Iām sure youād be relieved for a bit. But then each day,…
Innovation Begins with a Shift in Perspective; It’s Personal
The team at Ode Management asked me to introductory video for their audience of event planners, speaker bureaus and agents. The topic was innovation and my mission was to keep it casual and brief, with a target length ofĀ twoĀ minutes. I guess I wasĀ too excited. On my first take, I overshot that goal by 10 minutes and needed to re-record it. However, I couldn’t bring myself to delete thisĀ though!Ā Instead, I wanted to share it with you here. This video was meant…
Top 10 Retail Banking Trends and Predictions for 2017
Every year, my good friend Jim Marous organizes a “top trends and predictions in retail banking” for the annual Digital Banking Report. I do my best to support his efforts as its an important topic and it’s also a discussionĀ that applies to almost every industry. The report featuresĀ 99 global financial services leaders plusĀ me ;).Ā The crowdsourced panel includes bankers, credit union executives, industry analysts, advisors, authors and fintech followers fromĀ Asia, Africa, North America, South and Central America, Europe, the Middle East…
Innovation is a gift worth getting: Competing for the future starts with letting go of the past
Change happens to you or because of you.
5 Tips for Reimagining Yourself in an Era of Digital Darwinism
Learning to do things differently will have a positive impact on your business. Recently, IĀ had the chance to talk with Deep Patel for EntrepreneurĀ to discuss the challenges and opportunities surroundingĀ digital Darwinism.Ā In the conversation, I Ā shared some of my work and observations about how living in an era of greatĀ disruption will ultimately humanize businessĀ (at least I hope). Following is a summary of our conversation and fiveĀ prescriptions for surviving and thriving an era of digital Darwinism… 1. Reimagine yourself in an era…
Why I Study Disruptive Technology AND People
Sometimes I struggle with trying to stay present and relevant. There are so many thought leaders and personalities with exceptional marketing behind them. All I can do is share myĀ work and hope it finds and helps you in your work. Every now and then, I open my door to personal interviews. I did just that forĀ Kimberly McSweeney. I wanted to share that discussion with you here… Why do you study technology and its impact on society? What first sparked your…
Will You Be A Part of Change Or A Victim Of It? An Interview with @TheYoungTurks
Right before everyone left for the Christmas/Holiday break, I flew down to Los Angeles toĀ visit theĀ The Young TurksĀ studio. My good friend Francis Maxwell invited me to sit down withĀ Cenk Uygar,Ā host and co-founder of TYT to talk about the story of X and upcoming trends affecting business and society. While we did talk about those things, we got there via a conversation I don’t usually have, which is the story of (me) and how I got to where I am today.Ā Perhaps…
No One Will Remember Your Failures; Everyone Will Remember Your Success
No one will remember your failures, but everyone will remember your success. If they do bring up your failures and not your successes, question the value they bring into your world and move forward. We live in a time when disruption is happening to us or it can happen because of us. Sometimes the past holds us back and sometimes we let fear undermine our ideal future. But, this is the time to change the future. Think about it…what would…
Crossing the Experience Divide: Creating positive, lasting experiences is a crucial mandate for any brand
The Technology of Us Iāve been in the technology business for a long time and what I can tell you is this: Technology enables us to invent new products and services at rates that humans never before experienced. Whatever the next big thing is in tech doesnāt matter as much as the fact that anyone today has the power to disrupt entire industries with a single, smart idea. In fact, resilient companies, whether they’re startups or they merely acting like…
