The moment this box arrived, I immediately remembered the moment when this book was just an idea shared in an email. It’s all now very real and I wanted to share this moment (and box break) with you! Today, I’m proud, grateful, and honestly a little emotional to share that my new book with Dave Wright, Chief Innovation at ServiceNow, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, is now available. We would love your support and invite…
Infinite, My Next Book, is Now Available for Pre-Order
Surprise! 🎉 After writing Mindshift, I took time to listen, learn, and rethink what leadership now requires. I’m excited, humbled, and honestly grateful to share what comes next. Introducing, Infinite: How Visionary Leaders Transform Businesses into AI-Forward Companies. Releasing on June 23rd, Infinite introduces the concept of the “Infinite Company,” a new model for organizations built to thrive in the age of AI. Please pre-order on Amazon. Three years ago, I joined ServiceNow as Head of Global Innovation. More recently,…
Harnessing Serendipity: A Guide to Mastering the Art of Creativity, Connection, and Collaboration
David Adler, along with James Cornehlsen and Andrew Frothingham, authored the new book, Harnessing Serendipity. I’ve known David for years. He’s the Chairman & Founder, BizBash. He’s also a friend. Harnessing Serendipity is a book written for visionary and creative leaders to unlock the potential of artful collaboration. The book features invaluable insights from 65 thought-leaders and change-makers across multiple industries, including me! Thank you, David! This curated group of “collaboration artists” share their stories, philosophies, and methods, to help…
Customers are the Ultimate Influencers; The Value of a Shared Experiences and How To Measure Them
After releasing, What’s the Future of Business: Changing the Way Businesses Create Experiences, I also published a secret “bonus” chapter for those who finished the book and found the Easter egg at the end. Now, I’m making the bonus chapter available for everyone. Why? Because the four moments of truth explored in WTF not only define the modern customer journey, the link between the Zero Moment of Truth (ZMOT) and what I call the Ultimate Moment of Truth (UMOT) is…
If Digital Distraction Inhibits Creative Flow and Happiness Correlates Directly to Creativity, What Will You Do Differently Tomorrow?
Via GetAbstract… Looking to find balance? Looking for direction? Looking for meaning? It’s time to scale your life in this crazy world? GetAbstract has the summary to help you LifeSCALE! Get the key insights in just 10 minutes. Your time and attention have never been more valuable. Tech companies vie for your attention and trade it as a commodity (have you seen Social Dilemma on Netflix?). They lure you into increasing your time on their platforms, and exploit neuroscientific discoveries…
Xclusive Facts about X, Rethinking Books in a Digital World, The Magic of Disney Storyboarding, and the Rise of Experience Design
Stumbled across this unfinished post, sitting in my draft folder for years. Figured, I’d blow the dust off of it and share it with you today. When X: The Experience When Business Meets Design was released in October 2015, it was ahead of its time. Executives didn’t yet understand that the world was becoming more and more digital, and with it, digital Darwinism would reshape the nature of human dynamics and market evolution. It would ultimately take a global pandemic…
X: The Experience When Business Meets Design – GetAbstract Summary
Digital customer experience has never been more important. The pandemic accelerated e-commerce, AI and automation, and digital transformation by 10 years. What most businesses still aren’t prepared for however, is how to think beyond digital tools and platforms to design intuitive digital experiences that inspire human engagement in every touch point across the CX journey. That’s what X: The Experience When Business Meets Design set out to do. It was designed to help “imagineers” image a unified customer journey that…
If you struggle to disconnect from technology, you are not alone; Here’s how to minimize distractions and reclaim your creativity
If you struggle to disconnect from technology, you are not alone. Learn to minimize distractions and reclaim your creativity with insights from Lifescale…especially in these times of remote work and working from home – via EBSCO accel5 Technology has influenced every part of human life. It’s fueled tremendous advancements, improved access to information, and introduced greater opportunities for connection. For many people, however, it’s also contributed to feelings of distraction and discontentment, diminished their capacities for focus and critical thinking,…
Not Every Voice Deserves an Audience; But You’re not Just Another Voice
My friend Damian Corbet just released a new book, “Social CEO, The: How Social Media Can Make You A Stronger Leader.” As he was developing the manuscript, he reached out to ask if I’d write the foreword. After reading his work, the answer was, “absolutely!” I asked if I could share the foreword with you here…. Not Every Voice Deserves an Audience; But You’re not Just Another Voice If you’re reading this I’m going to make a series of assumptions…
The Future Needs a Hero
My friend Nick Davis leads innovation and customer experience at Reaching the Future Faster and faculty chair for corporate innovation at Singularity University. Late in 2019, Nick and I were talking about his upcoming book, “Future Ready: A Changemaker’s Guide to the Exponential Revolution.” When I read the draft, I immediately had an idea for a foreword. We agreed. My request was that I could share it here with upon release. Future Ready is a how-to guide for changemakers who are…