Studying the impact of innovation on business and society

Brian Solisā€™ Four Moments of Consumer Truth Is Referenced By Namibia Economist

Brian Solisā€™ Four Moments of Consumer Truth Is Referenced By Namibia Economist

Solis is referenced in two unique ways in a Namibia Economist article by Natasja Beyleveld called ā€œMirror Mirror on the wall, if I ride a skateboard will I fall? The Ultimate Moment of Truth.ā€ The author starts the piece provocatively by saying ā€œArchitecting experience begins with empathy (Brian Solis), so stop focusing on the funnel. Or stop funneling what you want down the customerā€™s throat?ā€ Later she references Solis speaking ā€œabout designing for the four moments of truth, and every…

e-Mobility and The Future of Transportation – #EnelFocusOn in Rome

e-Mobility and The Future of Transportation – #EnelFocusOn in Rome

The future of e-mobilityĀ (full presentation on demand) Our climate is changing. Some of the manmade causes that are accelerating these changes can be reduced or possibly reversed with notable, some not insignificant changes in our lifestyle. Obviously some are easier than others but nonetheless important. Without getting into the politics or the science of climate change, I do want to share an experience about one of the many areas of innovation aimed to curb it, eMobility. As Tesla Found Elon…

A Visual Journey of What it Means to Lifescale and Live a More Creative, Productive and Happy Life

A Visual Journey of What it Means to Lifescale and Live a More Creative, Productive and Happy Life

Dani Saveker is Global CEO and Founder of The GLAS Group, an organization that offers a simple and effective framework that enables you to do better, be better and feel better in all aspects of life. Dani is also a talented artist who began publishing her Visual SynopsesĀ in 2018. She has an incredible thirst for learning and development and so her drawings not only look stunning but seek to capture the messages of some of the worldā€™s greatest thought leaders…

Brian Solis Interviewed About Generation C by CEO and Co-Founder of GrowBiz Media

Brian Solis Interviewed About Generation C by CEO and Co-Founder of GrowBiz Media

Solis is interviewed by Rieva Lesonsky, CEO and Co-Founder of GrowBiz Media, in an article posted on Bank of Americaā€™s Small Business Community site called ā€œGeneration C: Understanding how to speak to the Connected Customer.ā€ The author starts by mentioning that Solis first introduced businesses to the ā€œConnected Customerā€ in 2012, but many small businesses havenā€™t yet embraced Gen C. Solis says that Gen C ā€œis not limited to one group of demographic. Demographic marketing is based on age, income,…

Innovation Starts When You Step Outside Your Comfort Zone

Innovation Starts When You Step Outside Your Comfort Zone

Chase Jarvis is a long-time friend. A real friend. He’s also someone I deeply admire. His talents as a photographer, online persona, speaker, director and human being are raw and next level (check out his new book Creative Calling!) A few years ago, we spent some time together in Austin to talk about innovation and experience design. To this day, it is still one of my all-time favorite conversations. One of the reasons I’m sharing this post after all this…

Brian Solisā€™ Four-Point ā€œMoments of Truthā€ Concept And Fresh Consumer Insights Showcased In a MyCustomer Article

Brian Solisā€™ Four-Point ā€œMoments of Truthā€ Concept And Fresh Consumer Insights Showcased In a MyCustomer Article

Solis is the sole subject of an article by MyCustomer Editor Chris Ward titled ā€œBrian Solis: How To Identify Your Moments of Truth.ā€ The subtitle reads: ā€œCustomer experience guru and Lifescale author Brian Solis shares the moments of truth that businesses should focus on to improve customer experiences and drive advocacy.ā€ The article starts with a reference to Solisā€™ book Whatā€™s the Future of Business?. In that volume, he highlighted the four moments of truth that can help businesses improve…

Brian Solis Addresses Social Engineeringā€™s Impact on Biology and our Norms and Values

Brian Solis Addresses Social Engineeringā€™s Impact on Biology and our Norms and Values

Brian Solis addresses our culture of ā€œlikes,ā€ ā€œsocial media pills,ā€ our ā€œfake livesā€ on social media and our need to reset our relationship with technology in a blog post article on Singular Universityā€™s site called ā€œSelfie-Aspiration: Social Engineering Is Changing our Biology and our Norms and Values.ā€ Solis writes, ā€œOur attention was hacked and monetized without thoughtful regard to the psychological, emotional, and physical impacts on our health and wellness. This isnā€™t sustainable. But itā€™s also the new normal. We…

Brian Solis Research Referenced In FUTUREiOT Article On Securing a Converged IoT-IloT Future

Brian Solis Research Referenced In FUTUREiOT Article On Securing a Converged IoT-IloT Future

Solis, Altimeter and key statistics are quoted upfront in an article by Allan Tan on Futuriot titled ā€œSecuring a converged IoT-IIoT future.ā€ The Altimeter report, 2018-2019 State of Digital Transformation, reveals that business growth remains the primary driver of digital transformation initiatives. But while market pressures like business opportunities (51%) and increased competitive pressure (41%) are high on the agenda of the C-suite, high-profile data breaches and new regulatory standards like GDPR are also providing impetus to transform (38%). Solis…

Brian Solis Interview With Hyundai CMO Dean Evans Quoted in Clickz Article

Brian Solis Interview With Hyundai CMO Dean Evans Quoted in Clickz Article

Quotes from an interview Solis did with Hyundai CMO Dean Evans are featured in a Clickz article by Jacqueline Dooley titled ā€œHow customer behavior is helping Hyundai change the buying experience.ā€ Last August, Brian Solis, Principal Analyst at Altimeter, spoke with Dean Evans, the CMO of Hyundai Motor America to discuss how rapidly evolving customer behavior has motivated Hyundai to change their approach to selling cars. The interview with Evans was conducted for a study titled, Digital Experience Innovators: How…

Brian Solis and An Altimeter Report Referenced In a Futureiot Article On Securing a Converged IoT-IloT Future

Brian Solis and An Altimeter Report Referenced In a Futureiot Article On Securing a Converged IoT-IloT Future

Solis, Altimeter and key statistics are quoted upfront in an article by Allan Tan on Futuriot titled ā€œSecuring a converged IoT-IIoT future.ā€ The Altimeter report, 2018-2019 State of Digital Transformation, reveals that business growth remains the primary driver of digital transformation initiatives. But while market pressures like business opportunities (51%) and increased competitive pressure (41%) are high on the agenda of the C-suite, high-profile data breaches and new regulatory standards like GDPR are also providing impetus to transform (38%). Solis…

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