Jefferson Graham of USAToday explored the renewed phenomenon of live social video in the era of Coronavirus. He interviewed Brian to discuss its impact and also, whether live social video thrives in a post Coronavirus world. Here’s an excerpt: Independent analyst Brian Solis says live viewership had taken a dip and was rediscovered for a simple reason: “The idea of live rekindles the early sense of social media,” he says. “It feels good to be with people.” And Live…
Coronavirus is bringing live social media video and humanity back into the spotlight
During a pandemic, when you’re asked to stay home for a long period of time, it’s only natural that humanity would find ways to come together. To say that people would flock to the internet, on-demand video, and social media was a given. When it comes to work, it was inevitable that employees would convene around remote working, messaging, and virtual meeting platforms. Conversations about enterprise social networks (ESNs) from the “enterprise 2.0” days are even making a comeback. Now,…
Brian Solis Shares His Thoughts on Brands Acting Responsibly Amid COVID-19
Gayle Kesten wrote about branding during a global pandemic and featured Brian Solis in the opening paragraph. Providing the best customer experience has taken on new meaning in light of COVID-19, which has impacted how companies worldwide conduct business amid shutdowns, social distancing, and, for now, a new way of life. “This is a time without precedence. Businesses will now have to rethink what CX even means on the other side of this shelter state,” said industry analyst Brian Solis, who is…
The Future Needs a Hero
My friend Nick Davis leads innovation and customer experience at Reaching the Future Faster and faculty chair for corporate innovation at Singularity University. Late in 2019, Nick and I were talking about his upcoming book, “Future Ready: A Changemaker’s Guide to the Exponential Revolution.” When I read the draft, I immediately had an idea for a foreword. We agreed. My request was that I could share it here with upon release. Future Ready is a how-to guide for changemakers who are…
The Humanization Of CX In An Era Of AI
AI is promising the automation of customer engagement to scale intelligent, real-time CX to survive digital Darwinism. The future has two possibilities however. We can automate and scale the standards and capabilities for CX as we’ve come to define and shape them over the decades. Or, we can use AI as a mechanism to deliver personalized, on-demand experiences that connected customers are learning to expect from their favorite digital-native apps and services. In this special session at PegaWorld 2019, I…
Unlocking New Growth Opportunities Through Digital Transformation: A Special Webinar with Aera Technology and Brian Solis
Webcast: Unlock New Growth Opportunities through Digital Transformation March 12, 2020, 2:00 pm EDT (11:00 am PDT) Over the last 20 years, digital-native companies — like Amazon, Netflix, Stitch Fix and Carvana, have transformed how people consume — from movies and television shows delivered digitally, to physical products at your doorstep in a matter of hours. While these companies have clearly set a new bar for convenience and consumer experience, they have also opened the door to new types of…
2020 Enterprise Technology Trends: Digital Transformation, AI, Cognitive Automation and Quantum Computing
Karen Roby is a veteran reporter for TechRepublic and ZDNet. Every so often, we get together to talk the latest tech trends and explore how organizations can successfully navigate their path forward. In our latest conversation, we talk about the state of digital transformation, quantum computing, customer experience, and enterprise innovation. Please watch the video here. Full article here. Analyst Brian Solis explains why he is also excited about quantum computing, cognitive automation, and robotic process automation. Karen Roby: You…
Brian Solis to Keynote Efficiency Exchange 2020
Efficiency Exchange is the premier networking and learning conference for energy efficiency professionals from across the Northwest. Attendees from public and private utilities, consulting and research firms, government and non-profit organizations will come together to learn and connect to help the region more effectively achieve its energy efficiency goals.
The Drum: Tips to help brands excel in 2020
The Drum aims to help readers demystify marketing disruption through expert insights. A recent article on helping brands excel in 2020 featured Brian Solis’ premise of “Digital Darwinism” and its impact on market evolution. “Each business is a victim of Digital Darwinism, the evolution of consumer behaviour when society and technology evolve faster than the ability to exploit it. Digital Darwinism does not discriminate. Every business is threatened.” …so says Brian Solis, a thought leader in the area of social…
Safeguard Cyber Features Brian Solis as Keynote Speaker
SafeGuard Cyber featured Brian Solis as a keynote speaker as part of its dinner series in San Francisco. Brian will share his research and insights around digital transformation, innovation and the importance of change agents. The event also featured the following business leaders: Orchid Bertelsen, Head of Innovation Nestlé USA John Rampton, CEO, Calendar Lisa Luscap, marketing leader Jennifer Heyman, VP of Social and Digital, Wells Fargo To book Brian as a live or virtual speaker, please contact his team…
