Studying the impact of innovation on business and society

Does your brand have an experience style guide?

Does your brand have an experience style guide?

X has opened the doors to new countries and experiences and for that, I am truly grateful. Recently, I had the opportunity to visit Singapore and also Hong Kong. I already want to go back. While in Hong Kong, I meet with Soon Chen Kang 江欣珍 at Campaign Magazine to discuss X, the state and future of brand and the importance of experience design in all aspects of customer/employee engagement. I wanted to share the conversation with you here… Does your brand…

The Christian Science Monitor:  What’s behind the rise in anti-Semitism toward journalists on Twitter?

The Christian Science Monitor: What’s behind the rise in anti-Semitism toward journalists on Twitter?

Social media, especially around election time, has a tendency to become an “ugly soapbox” for people of all political leanings, Brian Solis, principal analyst at the research firm Altimeter Group, told CIO: “It brings out the darker side of digital introverts in that we are willing to say anything … without logically thinking about its impact on what’s reality and what people will think about us beyond this election.”

Inc.: 19 CMOs Reveal What They’re Eager to Read this Fall

Inc.: 19 CMOs Reveal What They’re Eager to Read this Fall

by Shama Hyder, Inc.   CREDIT: Getty Images   Since both my books, Momentum: How to Propel Your Marketing and Transform Your Brand in the Digital Age, and The Zen of Social Media Marketing (4th Edition), are on bookshelves now, I’ve finally turned towards curating my own reading list for the fall. For the ideal reading recommendations, I turned to some leading CMOs. Here are what 19 CMOs are eager to read this season: […] 12. Lisa Petrilli – CMO…

Connected Customer Experiences Are at the Heart of Digital Transformation

Connected Customer Experiences Are at the Heart of Digital Transformation

The word “digital” can be misleading. Digital transformation is about how people and their behaviors, expectations, and preferences are changing. Customer experience (CX) is one of the most important trends in business today as it brings companies closer to customers and customers closer to brands. But CX is also so much more. The work toward creating more relevant, meaningful and productive customer experiences also places your company and employees on a path toward business transformation. But this isn’t change for…

1 126 127 128 129 130 333