Studying the impact of innovation on business and society

Why Your Brand Needs Vidcon and the Rise of Creator Influence and Trust

Why Your Brand Needs Vidcon and the Rise of Creator Influence and Trust

For the last three years, I’ve made it a point to attend Vidcon, even if that meant missing the prestigious Cannes Lions. Why? Because the roots of shifting consumer behavior, trust and influence are evident to those paying attention. For those who are tracking what’s next, the future of entertainment and engagement is taking shape online and live in Anaheim every summer. Thousands upon thousands of young adults, children and supportive parents convene upon Vidcon every year in the hopes…

Customer Experience is Defined by the Experience Customerā€™s Have, Remember and Share

Customer Experience is Defined by the Experience Customerā€™s Have, Remember and Share

The funny thing about customer experience is that, for all of its good intentions, it is a bit ironic. Many businesses talk about the importance of customer experience (CX). At the same time, many are prioritizing investments in new technologies and touchpoints to improve engagement. But, when asked about their understanding of modern customer behaviors, expectations, preferences and which experiences in their life they love and donā€™t loveā€¦you get crickets. All too often, customer experience doesnā€™t really start with the…

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