In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, “Mindshift”, and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Amazon, Disney, and IKEA, Brian illustrates how organizations can create meaningful and memorable experiences that drive both loyalty and growth. The conversation also explores the evolving role of AI, shifting from automation…
Brian Solis to Deliver AI Lightning Talk at HFS Fall Summit in New York
At the HFS Fall Summit 2025, Brian Solis, head of global innovation at ServiceNow, will deliver a lightning talk on harnessing the disruptive power of AI to reimagine business transformation toward exponential performance and outcomes. He believes that it starts with a “mindshift.” In his talk, and the following fireside chat with HFS CEO and Chief Analyst Phil Fersht, Brian will demonstrate the differences between an iterative and optimized mindset and an AI-forward and innovative mindset. He joins an exciting…
Brian Solis Named Top AI Leader in Retail for 2026 by Rethink Industries
Brian Solis is proud to be named one of Retail’s Top AI Leaders for 2026. Please see the full list here.
Brian Solis: Bring Your Own AI (BYOAI) and the rise of shadow AI in the workplace
Brian Solis was recognized for his use of the term “Bring your own AI” or “BYOAI” in an article by Neil C. Hughes writing for Cybernews. BYOD, also known as “Bring Your Own Devices,” was a trend that IT infamously failed to prevent as leadership teams and workers united in their demands to bring their personal iPads and smartphones into the office. While IT teams attempt to rebrand themselves as business enablers rather than blockers, many workers are once again…
Brian Solis on Mindshift: Reimagining Customer Experience in the Age of AI
In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, “Mindshift“, and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Amazon, Disney, and IKEA, Brian illustrates how organizations can create meaningful and memorable experiences that drive both loyalty and growth. The conversation also explores the evolving role of AI, shifting from automation…
Brian Solis to Speak at The Next Revolution of AI on Both Days
Excited to announce that I’m joining an amazing array of thinkers, researchers, founders, investors, and leaders at “The Next Revolution of AI: Impact.” The event is hosted at Google on Monday and at Stanford on Tuesday. On Monday, I’ll be at Google in the Lightning Talk session outdoors in the afternoon sharing “A Dynamic Vision for AI.” On Tuesday, I’ll be at Stanford University in the Frontier Salon, exploring, “Enterprise AI: Accelerating Productivity and Innovation.” Proud to represent ServiceNow and…
Cybernews: Does AI Affect Job Satisfaction?
by Adi Gaskell, Cybernews Employee engagement has sunk to a 10-year low, as only around a third of American employees are engaged, with this figure barely budging over the past decade, according to data from Gallup. I’ve written in the past about the relative optimism (or pessimism) with which workers and leaders are viewing the impact AI is likely to have on the workplace, and there is a clear distinction between those who think AI will make working life better…
An Interview with Il Sole 24 Ore: Leadership and AI – rethinking business models and strategies
AI is not just automation, but potential to expand human capabilities and redefine leadership models; an interview with Brian Solis Is artificial intelligence synonymous with automation? Absolutely yes, but not only. This is because the transformative powers of algorithms and generative technologies are indeed changing our lives (private and work) and the way we make decisions, but too often the business debate on the impacts of these technologies focuses solely on the automation component of processes. Instead, there is more,…
Leadership needs a mindshift: A conversation with Brian Solis
So many things are changing right now, except our mindsets. To thrive in this renaissance, future leadership requires a mindshift. If you haven’t met NTT DATA’s Tammy Soares yet, this is a good time. I had the absolute pleasure of spending time with her on the Catalyst podcast to talk about why the time is now to challenge your own thinking, your current mindset. We often think that change is for others, when in fact, change is for all of…
What Happens to Companies That Don’t Think Big Enough with AI?
I had the privilege of joining GoTo CMO Peter Mahoney on the Practically Tomorrow podcast. We talked about one of the most urgent, and misunderstood, topics of our time: how AI is reshaping the world of work. But this wasn’t just another conversation about automation and productivity. It was a much deeper exploration of how we need to rethink leadership, empathy, and innovation in the age of intelligent machines. “The most dangerous thing for any organization of any size is…
