Studying the impact of innovation on business and society

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What Would AI Do? Rethinking Transformation from Procurement to the Enterprise at DPW

What Would AI Do? Rethinking Transformation from Procurement to the Enterprise at DPW

Live from the floor of DPW in New York, I had the privilege of joining my long-time friend Mark Perera on the DPW podcast. We explored the future of technology, business, and leadership, while also looking back to our roots in Silicon Valley during the rise of Web 1.0, Web 2.0, Social Media, and smartphones. What made it truly special wasn’t just the set, it was the conversations I had with procurement leaders, innovators, and partners before stepping up to…

Brian Solis to Explore How CEOs Should Navigate AI To Build the Organization of the Future, Today

Brian Solis to Explore How CEOs Should Navigate AI To Build the Organization of the Future, Today

Brian Solis is beyond excited to represent ServiceNow on stage at the prestigious Global Peter Drucker Forum. The theme for this year is, “Leadership: All Hands on Deck.” It’s indeed the moment to retire the “business as usual” playbook and start thinking AI-Forward. He will participate in an exclusive conversation with Johan Roos to explore the new C-Suite and the future of leadership. Please join him and an entire cast of some of the most innovative, academic, and creative thinkers!…

Igniting AI Transformation: How to Future-Proof Your Company in the Age of AI

Igniting AI Transformation: How to Future-Proof Your Company in the Age of AI

Technology moves at its own pace, adoption moves at the pace of culture.  I joined Deloitte’s AI Ignition podcast with Beena Ammanath, Executive Director, Deloitte Global AI Institute, to talk about why AI feels different from past waves of technology, what it asks of leaders, and how we can turn disruption into a competitive advantage. Beena opened by reminding us of a simple truth from Deloitte’s research: “technology moves at its own pace, but the adoption of the technology in…

Brian Solis Joins Be Customer Led Podcast to Reimagine Customer Experience in the Age of AI

Brian Solis Joins Be Customer Led Podcast to Reimagine Customer Experience in the Age of AI

In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, “Mindshift”, and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Amazon, Disney, and IKEA, Brian illustrates how organizations can create meaningful and memorable experiences that drive both loyalty and growth. The conversation also explores the evolving role of AI, shifting from automation…

Brian Solis to Deliver AI Lightning Talk at HFS Fall Summit in New York

Brian Solis to Deliver AI Lightning Talk at HFS Fall Summit in New York

At the HFS Fall Summit 2025, Brian Solis, head of global innovation at ServiceNow, will deliver a lightning talk on harnessing the disruptive power of AI to reimagine business transformation toward exponential performance and outcomes. He believes that it starts with a “mindshift.” In his talk, and the following fireside chat with HFS CEO and Chief Analyst Phil Fersht, Brian will demonstrate the differences between an iterative and optimized mindset and an AI-forward and innovative mindset. He joins an exciting…

ServiceNow’s Brian Solis to Join Panel that Explores Optimizing AI Maturity

ServiceNow’s Brian Solis to Join Panel that Explores Optimizing AI Maturity

As AI moves from experimentation to enterprise scale, organizations must evolve their talent, technology, and processes to keep pace. Understanding where you are on the AI maturity curve—and how to move forward—is critical to unlocking long-term value and staying competitive in a rapidly shifting landscape. In this panel interview, Brian Solis, Head of Global Innovation at ServiceNow, Alexandra Cazangiu, CDAO at NYU, and Eryn Peters, Co-Creator at AI Maturity Index, will share how to assess and accelerate AI maturity across…

Brian Solis: Bring Your Own AI (BYOAI) and the rise of shadow AI in the workplace

Brian Solis: Bring Your Own AI (BYOAI) and the rise of shadow AI in the workplace

Brian Solis was recognized for his use of the term “Bring your own AI” or “BYOAI” in an article by Neil C. Hughes writing for Cybernews. BYOD, also known as “Bring Your Own Devices,” was a trend that IT infamously failed to prevent as leadership teams and workers united in their demands to bring their personal iPads and smartphones into the office. While IT teams attempt to rebrand themselves as business enablers rather than blockers, many workers are once again…

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