via CIO Online, Dave Wright and Brian Solis At first glance, the central finding in the newly released ServiceNow and Oxford Economicsâ 2025 Enterprise AI Maturity Index study seems surprising: on a 100-point scale, the average AI maturity score dropped nine points from last year. With so much attention, focus and investment in AI, how is it possible that businesses have fallen behind? The reasons are relatable but telling. The speed of AI is overwhelming and moving faster than most…
InformationWeek: The End of Business as Usual – How AI-Native Companies Win
via InformationWeek AI-native companies arenât just automating — they’re rearchitecting business. Success requires embedding AI into strategy, decision-making, and workforce evolution. As AI continues to evolve, the question becomes whether companies can transform their businesses while adapting their workforce strategies at the same pace. An executive mindset shift — or mindshift — is needed to not only reimagine businesses forward, but to also prepare workers for roles that donât yet exist. Seismic shifts lie ahead: artificial intelligence will reshape 86%…
The Future Belongs to Those Who See AI as a Partner, Not a Threat
They call him the Godfather of AI. Geoffrey Hinton spent his life building the foundation for artificial intelligence. But today, heâs sounding the alarm. In a recent conversation with Steven Bartlett, Hinton didnât hold back: AI is evolving faster than most people, companies, or governments can comprehend. Itâs not just coming for routine jobs. Itâs coming for ours…the cognitive, creative, and strategic roles we thought were safe. But hereâs the truth: AI doesnât have to replace you. You can evolve…
Workflow: The AI-driven CRM revolution
Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. Thereâs only one problem:…
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
Keynote: Innovation Starts Where Certainty Ends
💡 The light bulb wasn’t the result of better candles. Think about that. Innovation rarely comes from perfecting the past, it comes from experimenting forward and eventually jumping to the next curve. In this short video, I share the story of how true innovation requires moving beyond what works to chase what could be. Itâs uncomfortable. Itâs risky. But itâs necessary. Iteration is safe, but finite. Innovation is bold, but risky. The future wonât come from enhancing what we already know. The future will come…
Keynote: Most businesses have no clue what’s about to hit them
🚨Â âMost businesses have no clue what’s about to hit them.â Let’s explore the seismic shift unfolding now and over the next decade…where the old rules of business no longer apply. It’s time to challenge ourselves to stop waiting for direction and start shaping the future. With AI accelerating change and organizations struggling to adapt, this is a wake-up call for anyone serious about staying relevant. If you’re navigating uncertainty, this is for you…💡 Book Brian to speak at your next…
CIO España: AI is a paradigm shift by requiring organizations to rethink the way they operate
Brian Solis on Stage at ServiceNow’s AI Summit, Madrid, SpainIrene Iglesias Ălvarez, CIO España En el marco de la celebraciĂłn del evento #PutAItoWork 2025 de ServiceNow, entrevistamos al antropĂłlogo digital y futurista, Brian Solis, para tomar el pulso a la tecnologĂa que mĂĄs clamores parece estar levantando en los Ășltimos tiempos: la #IA. El antropĂłlogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar…
What Got You Here Will Bury You Tomorrow: You Canât Lead the Future with Yesterdayâs Mindset
Disrupt yourself â or be disrupted. Weâre not easing into the future. Weâre being thrown into it, wave after wave. And most businesses are still optimizing yesterday instead of inventing tomorrow. We now live in a Novel Economy â where change is constant, disruption is a given, and a mindset shift isnât optional. The future is already here. And I believe it happens to you or because of you. The disruptions we faced over the years, political, societal, technological, arenât…
Van automatisering naar innovatie: hoe AI ons werk fundamenteel gaat veranderen
A special contribution to Techzine Waar technologie voorheen werd ingezet om bestaande processen efficiĂ«nter te maken, opent AI de deur naar een compleet nieuwe manier van denken en creĂ«ren. Automatisering van routinetaken is slechts het beginâde echte kracht van AI ligt in de mogelijkheid om innovatie te versnellen en organisaties in staat te stellen het volledige potentieel van mens en machine te benutten. Hoe kunnen we AI inzetten als een katalysator voor groei, creativiteit en strategische vooruitgang? AI stimuleert innovatie,…
