They call him the Godfather of AI. Geoffrey Hinton spent his life building the foundation for artificial intelligence. But today, he’s sounding the alarm. In a recent conversation with Steven Bartlett, Hinton didn’t hold back: AI is evolving faster than most people, companies, or governments can comprehend. It’s not just coming for routine jobs. It’s coming for ours…the cognitive, creative, and strategic roles we thought were safe. But here’s the truth: AI doesn’t have to replace you. You can evolve…
Workflow: The AI-driven CRM revolution
Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. There’s only one problem:…
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
Keynote: Most businesses have no clue what’s about to hit them
🚨 “Most businesses have no clue what’s about to hit them.” Let’s explore the seismic shift unfolding now and over the next decade…where the old rules of business no longer apply. It’s time to challenge ourselves to stop waiting for direction and start shaping the future. With AI accelerating change and organizations struggling to adapt, this is a wake-up call for anyone serious about staying relevant. If you’re navigating uncertainty, this is for you…💡 Book Brian to speak at your next…
CIO España: AI is a paradigm shift by requiring organizations to rethink the way they operate
Brian Solis on Stage at ServiceNow’s AI Summit, Madrid, SpainIrene Iglesias Álvarez, CIO España En el marco de la celebración del evento #PutAItoWork 2025 de ServiceNow, entrevistamos al antropólogo digital y futurista, Brian Solis, para tomar el pulso a la tecnología que más clamores parece estar levantando en los últimos tiempos: la #IA. El antropólogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar…
What Got You Here Will Bury You Tomorrow: You Can’t Lead the Future with Yesterday’s Mindset
Disrupt yourself — or be disrupted. We’re not easing into the future. We’re being thrown into it, wave after wave. And most businesses are still optimizing yesterday instead of inventing tomorrow. We now live in a Novel Economy — where change is constant, disruption is a given, and a mindset shift isn’t optional. The future is already here. And I believe it happens to you or because of you. The disruptions we faced over the years, political, societal, technological, aren’t…
Van automatisering naar innovatie: hoe AI ons werk fundamenteel gaat veranderen
A special contribution to Techzine Waar technologie voorheen werd ingezet om bestaande processen efficiënter te maken, opent AI de deur naar een compleet nieuwe manier van denken en creëren. Automatisering van routinetaken is slechts het begin—de echte kracht van AI ligt in de mogelijkheid om innovatie te versnellen en organisaties in staat te stellen het volledige potentieel van mens en machine te benutten. Hoe kunnen we AI inzetten als een katalysator voor groei, creativiteit en strategische vooruitgang? AI stimuleert innovatie,…
The Rise of Synthetic Intimacy: AI is Becoming Your Co-Pilot in Real Life
How do you use generative AI? Is it to create content, collaborate on work, ideate, learn, code, or seek direction? What if I told you that, according to one research study, the number one application for generative AI is to help with mental health and loneliness? According to one study, people are increasingly turning to AI for emotional support, personal growth, and self-improvement. This is the 2nd year in a row when Marc Zao-Sanders publishes his research in Harvard Business…
diginomica: AI is eating the world – why the AI revolution is good for business
I’m fortunate to serve as the opening keynote speaker at ISE in Barcelona. To celebrate the moment, my team at ServiceNow secured an opportunity at diginomica for a contributed article that explores the keynote topic, “AI is eating the world – why the AI revolution is good for business.” Summary: AI isn’t just transforming business, it’s redefining what’s possible (if you lead it!) From automation to augmentation, let’s explore how AI can reshape the future of innovation and value creation….
AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work
AInsights: Your executive-level insights making sense of the latest in generative AI… 2025 was said to be the year of AI agents and the dawn of agentic AI. I’m just returning from the ServiceNow Sales Kickoff in Las Vegas and from employees to consumers to enterprise, it’s on. Introduction to OpenAI’s “Operator” OpenAI is releasing a “research preview” of an AI agent called Operator that can “go to the web to perform tasks for you,” according to the launch post….
