At the HFS Fall Summit 2025, Brian Solis, head of global innovation at ServiceNow, will deliver a lightning talk on harnessing the disruptive power of AI to reimagine business transformation toward exponential performance and outcomes. He believes that it starts with a “mindshift.” In his talk, and the following fireside chat with HFS CEO and Chief Analyst Phil Fersht, Brian will demonstrate the differences between an iterative and optimized mindset and an AI-forward and innovative mindset.

He joins an exciting line-up of thought leaders and practitioners including Scott Galloway, Cassie Kozyrkov, Raquel Purcell, May Habib, Fareed Zakaria, Vikram Nafde, Krishna Sudheendra, Girish Nadkarni, and more!

Who Should Attend

Business leaders and C-suite executives seeking to understand the future of service delivery and outcome-based business models.

Service providers and consulting firms looking for ways to bridge the divide between human expertise and technology-powered solutions.

Software and SaaS companies aiming to create new revenue streams through partnerships and S-a-S ecosystems.

Attendance is complimentary for a limited number of senior practitioner executives leading services and technology programs in their organizations.

Register here.

Book Brian as a keynote speaker at your next event!