Studying the impact of innovation on business and society

AI cannot build intuition, understanding, or empathy

AI cannot build intuition.
AI cannot build understanding.
AI cannot build empathy.

You have to know your customer. Once you know them, you begin to care about them. That’s when you shift from looking in the rearview mirror and reacting to their actions to activating empathy, anticipating their needs, and innovating toward more meaningful and desirable products and services. 💡😍

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