Studying the impact of innovation on business and society

Conversocial: The 30 Most Influential People in Social Customer Service

by: Tamar Frumkin, Conversocial

We’ve opened the annals of Social Media stars from inception until now and compiled a list of the thought leaders, innovators and trailblazers who have had the greatest impact on Social Customer Service. What started as a platform for customers to to vent every qualm to an endless sea of fellow social users, social has now matured into a series of dedicated channels that are just as sophisticated and diverse as its users.

Some of these exceptional influencers were ringing the bell for social customer service long before it was “cool” and have seen their predictions come true time and again A few of these social #custserv stars are helping brands in every industry, from finance and health to retail and telco, connect with their customers in a meaningful way on their favorite social channels, building lasting relationships and real customer loyalty. A few of these leaders have even helped invent the technology that our social society is demanding…always on, personal, mobile and engaging. […]


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