On the heels of the official book release, Geoff Livingston and I continue our podcast series discussing the seven principles of community engagement uncovered in Now is Gone.

• Message control is the antithesis of social media, which enables people to communicate
• The video “The Break-Up” serves as the ideal example of this culture clash (just replace the word “Advertising” on his shirt with “Public Relations” and play along
• Companies will lose their customer relationships if they don’t learn how to speak with them
• Marketing departments have a really hard time letting go of message control as an ethos
• Newer cultures have an easier time adopting versus more established companies and marketing departments who “mastermind messages”
• Jennifer McClure’s work with New Communications Review does a great job providing actual data showing the benefits of participating in conversations versus message control
• Doc Searls, “There’s no market for messages” and Phil Gomes extrapolation on no market.

Click here to listen.

Click here to download.

Now is Gone is currently available on Amazon and Bartleby Press (autographed edition).

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#1: Audiences versus Communities.

#2: Participation is Marketing

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