Dircom Mandarin featured Brian Solis for its keynote in September 2020. Brian focused on “Rethinking reputation” in the ‘Interim Normal’ to Excel in the Next Normal. The feedback was amazing! Your session has been amazing. You did a great job adapting your messages to our audience and we got incredibly positive feed-back. In addition, we got a record number of attendees, which shows how much you are known and appreciated in Spain . Again, please, A BIG THANK YOU FROM…
Is technology creating a narcissistic society?
Part 2 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with Expansión, “La tecnología está creando una sociedad narcisista.” Technology is creating a narcissistic society We all talk a lot about change, but how can we change ourselves? This question refers to a famous quote by Russian novelist Leo Tolstoy, “We all talk of change but we don’t talk of changing ourselves.” To change ourselves requires us to first…
Stop Talking About a Customer-Centered Culture and Build It Already
In 2016, I had the opportunity to visit my mother’s birthplace, Madrid, Spain, and keynote the inaugural Digital Business World Congress (DES). I was invited to present on the business implications of experience design and also the state and future of artificial intelligence (AI) and customer experience (CX). Leading up to the event, I was invited to participate in a media tour to promote my arrival in Spain. The topics ranged from digital transformation to CX to disruptive technologies to corporate innovation….
