When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep AI in a corner of the enterprise to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next. Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power…
The Agentic Playbook: Aligning Tech and Talent at the CIO-CHRO Crossroads
I’m so excited to share this with you…as part of the new “Innovation Office” we’re building at ServiceNow, we will produce original research and thought leadership to help our colleagues, customers, and partners (and you!) transcend macro and micro trends into opportunities for innovation and business transformation. Our first series of publications are branded “Innovation Briefs.” They are short-form hybrid reports that combine research, practitioner-based thought leadership, and futurism…all meant to be read and actionable by everyone. In a lot…
Innolead Interviews Brian Solis: Using AI to Support Innovation (and Iteration) at ServiceNow
Every company says they “do AI.” Few can show meaningful outcomes. We’ve been intentional about iteration and innovation. Iteration makes yesterday’s work more efficient. Innovation creates new value.💡 When you separate the two, you can measure cost takeout and progress…and prioritize what matters. If you’re leading transformation, ask: are your AI investments making yesterday cheaper…or creating tomorrow’s value? Please read this awesome piece by Dawn Kawamoto for InnoLead and let’s talk about where your org sits on the AI iteration–innovation curve. Using AI to Support…
What Sets AI Pacesetters Apart? An Executive’s Guide To Advancing Enterprise AI
From 2023-2024, I studied how companies were and weren’t evolving in their adoption of generative AI. That research led to a framework for tracking enterprise AI maturity across eight pillars: Vision and Strategy Leadership Data Governance AI Governance Talent, Skills, and Development Workflows Responsible AI Measures In partnership with Richard Murphy and René Stranghoner, we turned a large and complicated spreadsheet into what ultimately became the ServiceNow AI Index. Launched initially in 2024 and again in 2025, we now have…
Brian Solis Selected as Featured Speaker at SXSW Sydney 2025
Brian Solis is excited to announce that he’s joining SXSW Sydney 14 October. His session: “AI as the Mindshift for a New Leadership Paradigm” is open to all who welcome the opportunity to explore how AI unlocks new paths forward. Please add his session to your agenda.
Daily Magazine Italia: Scenari Intelligenza artificiale e AI agentica, l’alba di una nuova era
AI Agentica L’alba di una nuova era, l’analisi di Brian Solis, head of global innovation ServiceNow (Page 60)
CIO España: La IA supone un cambio de paradigma al exigir a las organizaciones que se replanteen la forma de operar
Por Irene Iglesias Álvarez, CIO España, El antropólogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar la delantera. Así ha hablado para esta publicación. Presentado en sociedad como antropólogo digital y futurista, el perfil de Brian Solis bien podría considerarse una rara avis dada su singularidad; sin embargo, en un escenario en el que parecen brotar evangelistas por doquier al abrigo de la…
Workflow: The AI-driven CRM revolution
Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. There’s only one problem:…
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
elEconomista.es: La IA debe potenciar nuestra creatividad y capacidad, no limitarla
The financial daily elEconomista.es, hosted an interview, which just published today. The conversation explores how organizations can drive meaningful transformation through responsible AI, digital humanism, and human-centered innovation. “Corremos el riesgo de que la tecnología nos modele, en lugar de ser nosotros quienes configuremos cómo la utilizamos” “We run the risk of being shaped by technology, rather than us shaping how we use it.” “El humanismo digital enfatiza que la tecnología debe servir a las personas, y no al revés”…
