Gadget, the magazine of personal technology in South Africa, quoted Brian Solis as part of its coverage of Salesforce’s “State of Service” report. As inflation takes hold and rate hikes dominate headlines, customer service teams are focusing on technologies that promote productivity and efficiency. This is a key finding of the fifth edition of the State of Service report by Salesforce, a global leader in Customer Relations Management (CRM). The report shares insights from over 8,000 professionals across 36 counties…
Customers Don’t Care About Employee Experience When It Comes to CX
Customers don’t care about the realities of our business, its limitations, risk averse culture, regulations, politics, etc. The customer’s experience must begin with the experience customer have and ultimately the experience they should have. Credit: Biz Advisory Group
AdAge: A New Customer Experience: How AI Is Changing Marketing
Industry publication AdAge recently had a look at how artificial intelligence is changing the nature of marketing, citing Brian Solis’ thoughts on the subject.
CNET: Facebook to hand off editorial oversight to independent board in 2019
Tech publication CNET recently did an article on Facebook’s decision to hand over editorial oversight of their service to an independent board in 2019, talking with Brian Solis about his views on the subject.
TheOofy: WhatsAround, Steem.it, Po.etā¦ How Blockchain Sparks A Social Media Revolution
Ester Gritsaeva of fintech blog TheOofy recently wrote an article on the interesting confluence between blockchain technology and social media, quoting from Brian Solis’ public thoughts on the subject.
Senior Living Innovation Forum: SLIF Attendees Share What Excited & Concerns Them About the Future
The Senior Living Innovation Forum recently asked Brian Solis about what topics were exciting and concerning him these days when it comes to the future of the senior housing industry.
Sometimes The Best Experiences Were Meant To Be That Way
Close your eyes for a moment and think about the last time you had a truly great experienceā¦ an experience that moved youā¦that captured your heart, mind and spirit. What about it was so special? Now, bring it to life for someone else…and they’ll do the same. bit.ly/x-experience Experience is everythingā¦ Connect with meā¦ Twitter | LinkedIn | Facebook | Youtube | Instagram | Pinterest ask men
