Brian Solis is set to serve as the closing keynote speaker at the GlobalLink NEXT event in New York City on June 26th, 2024. GlobalLink NEXT is an annual invitation-only conference hosted by TransPerfect. The event brings together industry professionals, technology & solutions experts, client support teams, and users from around the globe.3 In his keynote, Brian will explore how AI is influencing customer behaviors and expectations and how businesses need to rethink customer journeys and experiences to guide them…
Customer Experience In The Age Of Digital Distraction
Tamara McCleary is a dear friend. I was so happy when I joined her on SAP’s Tech Unknown podcast, a show that features “discussions from the edge of next.” Honestly, I didn’t know she was going to be the host. So, it was all the more special. Our conversation focused on what has become my next keynote topic/presentation, “Experience in the Age of Digital Distraction.” The impact of digital distraction on work and everything from CX to EX to experience…
