In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, “Mindshift“, and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Amazon, Disney, and IKEA, Brian illustrates how organizations can create meaningful and memorable experiences that drive both loyalty and growth. The conversation also explores the evolving role of AI, shifting from automation…
TGCOM24 Italia: Intelligenze Artificiali – Luci e Ombre: special guest Brian Solis
Watch here! 📺 Oggi a “Intelligenze Artificiali – Luci e Ombre” un ospite d’eccezione: Brian Solis Autore, speaker globale e Head of Global Innovation di ServiceNow, Brian Solis è una delle voci più influenti al mondo sull’impatto dell’innovazione nella società e nel business. Con lui parleremo di intelligenza aumentata: perché l’IA non è solo tecnologia, ma visione, strategia e capacità di reimmaginare il futuro. Siamo solo al Giorno 1 di una rivoluzione che richiede un vero mindshift, soprattutto ai vertici…
CIO España: AI is a paradigm shift by requiring organizations to rethink the way they operate
Brian Solis on Stage at ServiceNow’s AI Summit, Madrid, SpainIrene Iglesias Álvarez, CIO España En el marco de la celebración del evento #PutAItoWork 2025 de ServiceNow, entrevistamos al antropólogo digital y futurista, Brian Solis, para tomar el pulso a la tecnología que más clamores parece estar levantando en los últimos tiempos: la #IA. El antropólogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar…
Interview: Transforming Leadership to Reshape the Future of Innovation
If there were ever a time for transformation and innovation, it’s now. But how do you transform leadership? Where do you start? 🤔 My friend Braden Kelley and I spent some time exploring how leadership must evolve in an era of AI, disruption, and accelerating change. If you’re a business leader navigating uncertainty or driving transformation, these insights will challenge your assumptions and help reframe your role in building the future. Key Takeaways: 🚀 Mindset, imagination, and leadership are innovation’s greatest…
Thinkers360 Interviews Brian Solis About Mindshift, Leadership, Innovation, and the Future
via Thinkers360 Thought Leader and Influencer Interview Thinkers360 thought leader interviews profile prominent members of the Thinkers360 community who embody the power of ideas in their work. In this edition, we speak with Brian Solis, head of global Innovation, ServiceNow. Brian is an eight-time, best-selling, and award-winning author and has published more than 60 research reports on the future of business, work, digital transformation and innovation across industries such as retail, healthcare, financial services, insurance, and public sector. His blog,…
4 skills for guiding AI transformation
Brian Solis was interviewed by Brian Pittman ahead of his keynote presentation at the AI Horizons Conference in Miami. Want to shape your org’s AI strategy? Here are 4 skills for guiding AI transformation and how to lead with both innovation and humanity. The AI gold rush in on — but are organizations asking the right questions? According to Brian Solis, head of global innovation at ServiceNow and author of “Mindshift,” the real threat isn’t the technology but how organizations…
Authority Magazine Posts In-Depth Interview with Brian Solis Author of Mindshift
This is an excerpt from Authority Magazine, one of the most in-depth interviews Brian Solis has ever conducted. In the interview, Cynthia Corsetti and Brian explored how leaders must rethink their approach to innovation, disruption, and transformation in an era where AI, automation, and customer expectations are evolving at breakneck speed. They also crack the cover to Brian’s new book Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future. Here are some key takeaways: 🔹 AI isn’t just a tool—it’s…
Andrew Keen and Brian Solis discuss how to reshape the future before it reshapes us
Andrew Keen and I have been friends for the better part of almost two decades. We’ve crosses paths many times during the shift from Web 1.0 to 2.0, the rise of the iPhone and the mobile revolution, and now the consumerization of AI. We’ve also shared the stage around world and even crossed each other in airports around the world! Not only am I proud to call him a friend, I’m also a big fan of his work and thinking….
LEADERS Magazine: Digital Darwinism – An Interview with Brian Solis
via LEADERS Magazine – April, May, June 2022 – Volume 45 Number 2 ISSUU digital magazine version | Web version | PDF Digital Darwinism: An Interview with Brian Solis, Global Innovation Evangelist, Salesforce EDITORS’ NOTE Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Solis is also an eight-time best-selling author and international keynote speaker. Forbes has called him “one of the more creative and brilliant business minds of our time,” ZDNet said that Solis is “one of the…
Experience Innovation: Evolving from Customer Experience to the Customer’s Experience
In 2017, I spent time with jrni to discuss the rising opportunity of true CX…not digital…not analog…just real world CX based on how everyday connected people were making decisions in their journey. I never shared the article. But, it’s time that I do. It’s more important now, I believe, than it was then. CX, customers experience, neigh, the customer’s experience is everything now…because it’s theirs. It’s an opportunity to deliver an experience that becomes an unforgettable, incredible memory. A memory…
