Digital analyst, sociologist and futurist Brian Solis scans the horizon to see whatās next for businesses. Solis doesnāt just explore trends and theories, but offers his vision as to how you can get ahead in uncertain times.
Why Jason chose this book: āThough this was written in 2013 I still think itās very relevant today. It talks about the ādynamic customer journeyā, and how every consumer touchpoint on that journey adds or subtracts from the overall customer experience.
āGiven that context, it strongly recommends that as a business you need to āinnovate or dieā with clear priorities on what to address. Solis has written three other books on innovation and consumer trends. āWhatās the future of businessā is his second one, and he has written two more subsequently expanding on his work. So depending on your knowledge on the subject area, you could start at a different point in Solisā bibliography.ā