I recently had the opportunity to keynote the Global Equity Organization’s Northern California Forum in Silicon Valley, and what struck me before I ever stepped on stage was how fitting the setting was for the conversation we were about to have. This is a community that sits at the intersection of people, performance, compensation, technology, governance, and trust, and many of the professionals in the room are already navigating the consequences of decisions about work that will ripple far beyond…
Psychology Today: AI may create a kind of abundance that challenges how we measure difference.
One of the best things about writing a book is seeing someone you respect take an idea somewhere unexpected. Dave Wright and I recently joined DisrupTV with R “Ray” Wang and Vala Afshar to talk about our new book Infinite ∞. Before kicking off that conversation, my longtime friend John Nosta joined in ahead of his interview. John and I have shared keynote stages around the world, and he has a gift for pushing technology conversations into deeper questions about…
Businesses Need To Stop Automating Yesterday’s Processes
Bernard Marr is a friend, someone I’ve known for many, many years. He’s also a best-selling business author and strategic advisor to companies and governments. I wish I had known he was at the World Summit AI event in Amsterdam. I would have loved to spend time with him. At the same time, I was relieved not to know he was in the audience. That would. have increased the pressure to deliver! 😅 Following the event, Bernard shared his thoughts…
The AI Economy Is Here, But We’re Measuring the Wrong Revolution
Two years ago, The Economist asked what happened to the AI revolution. Today, we’re investing more than ever, still struggling to prove the returns, and discovering that AI’s impact on jobs is anything but predictable. I believe these seemingly contradictory signals are telling us something important about the AI Economy taking shape, and what it will take to lead in it. Investment continues to accelerate, the world’s largest technology companies are building an unprecedented infrastructure for intelligence, and AI agents…
AI Doesn’t Have an ROI Problem, Companies Have a Work Architecture Problem.
The conversation about AI has moved quickly from possibility to pressure or sense of urgency. Leaders are being asked to show results, justify investment, and prove that new tools are changing the business. But there is a more fundamental question underneath all of that…what happens when a new form of intelligence enters an organization whose workflows, decision rights, management systems, and operating structures were designed for a different era? The opportunity is so much more than making existing tasks faster….
The Financial Brand: Building the AI-Forward Bank
via The Financial Brand Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial intelligence to make yesterday’s work faster, then measuring the result with yesterday’s numbers. Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, call this the iteration trap and argue it is the same failure that has consumed digital transformation. Their new book, Infinite: How Visionary Leaders Transform…
Stop Asking What AI Will Do to Us and Start Asking What We Can Do With It that makes us stronger 💪🦾
AI has a leadership problem. For the last few years, people have been told that AI is coming for their jobs, their careers, even their relevance. Then we act surprised when people respond with fear, anger, or outright rejection. I recently joined my new friend Cal Fussman to talk about why I believe this is a leadership failure, and why we still have an opportunity to change the future. I shared a moment that changed my own thinking. After listening to…
DisrupTV: AI Is Changing Business, the Bigger Opportunity Is to Reinvent It
AI is moving quickly into every corner of the enterprise. But I think we’re still asking questions that are far too small for the moment. How do we automate more? How do we increase productivity? How do we reduce costs? I recently joined Ray Wang and Vala Afshar on DisrupTV with my Infinite co-author and ServiceNow Chief Innovation Officer Dave Wright to explore a much bigger question: What would you build if AI gave you the opportunity to rethink the…
Chief Executive: 5 AI Decisions Every CEO Must Own Before Agents Start Running The Business
Via Chief Executive We’re making the same decisions with AI. But for leaders who ask different questions, AI changes the assignment. Dave Wright and Brian Solis share lessons for CEOs from their new book, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies. 5 AI decisions every CEO must own before agents start running the business For years, CEOs could delegate digital transformation. Digital transformation often lived somewhere between the CIO, the CDO, a transformation office and a series…
Beyond Automation: How AI-Native Companies Will Outperform Legacy Businesses – Market Makers
Artificial intelligence is transforming every industry, but simply using AI to automate outdated processes may not be enough to stay competitive. In this conversation, Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, explain why the next generation of market leaders won’t simply adopt AI, they’ll rebuild their organizations around it. Drawing from the ideas in their book, Infinite: How Visionary Leaders Transform Today’sBusinesses into AI-Forward Companies, Brian and Dave explore why traditional…