The conversation about AI has moved quickly from possibility to pressure or sense of urgency. Leaders are being asked to show results, justify investment, and prove that new tools are changing the business. But there is a more fundamental question underneath all of that…what happens when a new form of intelligence enters an organization whose workflows, decision rights, management systems, and operating structures were designed for a different era? The opportunity is so much more than making existing tasks faster….
The Financial Brand: Building the AI-Forward Bank
via The Financial Brand Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial intelligence to make yesterday’s work faster, then measuring the result with yesterday’s numbers. Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, call this the iteration trap and argue it is the same failure that has consumed digital transformation. Their new book, Infinite: How Visionary Leaders Transform…
Stop Asking What AI Will Do to Us and Start Asking What We Can Do With It that makes us stronger 💪🦾
AI has a leadership problem. For the last few years, people have been told that AI is coming for their jobs, their careers, even their relevance. Then we act surprised when people respond with fear, anger, or outright rejection. I recently joined my new friend Cal Fussman to talk about why I believe this is a leadership failure, and why we still have an opportunity to change the future. I shared a moment that changed my own thinking. After listening to…
DisrupTV: AI Is Changing Business, the Bigger Opportunity Is to Reinvent It
AI is moving quickly into every corner of the enterprise. But I think we’re still asking questions that are far too small for the moment. How do we automate more? How do we increase productivity? How do we reduce costs? I recently joined Ray Wang and Vala Afshar on DisrupTV with my Infinite co-author and ServiceNow Chief Innovation Officer Dave Wright to explore a much bigger question: What would you build if AI gave you the opportunity to rethink the…
Chief Executive: 5 AI Decisions Every CEO Must Own Before Agents Start Running The Business
Via Chief Executive We’re making the same decisions with AI. But for leaders who ask different questions, AI changes the assignment. Dave Wright and Brian Solis share lessons for CEOs from their new book, Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies. 5 AI decisions every CEO must own before agents start running the business For years, CEOs could delegate digital transformation. Digital transformation often lived somewhere between the CIO, the CDO, a transformation office and a series…
Beyond Automation: How AI-Native Companies Will Outperform Legacy Businesses – Market Makers
Artificial intelligence is transforming every industry, but simply using AI to automate outdated processes may not be enough to stay competitive. In this conversation, Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, explain why the next generation of market leaders won’t simply adopt AI, they’ll rebuild their organizations around it. Drawing from the ideas in their book, Infinite: How Visionary Leaders Transform Today’sBusinesses into AI-Forward Companies, Brian and Dave explore why traditional…
We Gave Technology Our Attention, Are We About to Give AI Our Minds?
It had to be the algorithm. After I received a note online from a friend who asked me why Dave Wright and I wrote the book Infinite “when no one is reading books anymore.” Shortly thereafter, I stumbled upon an article in The Atlantic that made me moue (had to look it up to describe the facial reaction I had to the headline), “The End of Reading is Here.” Then the next day, I posted a video that showcased the…
The AI-Powered Status Quo: AI Transformation is a Test of Leadership
At AI Week in Milan, I had the privilege of representing ServiceNow on a stage filled with people thinking seriously about the future of artificial intelligence. Rather than offer another tour of tools, trends, and predictions, I wanted to challenge the premise guiding much of today’s enterprise investment: that applying AI to the existing business is the same as transforming it. It isn’t. Most organizations are using AI to accelerate processes, automate tasks, increase output, and extract efficiencies from operating…
Future of Work: Why AI’s Biggest Opportunity For Businesses Goes Beyond Cost Cutting with Brian Solis
Brian Solis, Head of Global Innovation at ServiceNow and one of the world’s leading digital futurists, recently joined Frank Cottle on the Future of Work show to explore how AI business transformation is redefining leadership, innovation, and the literal future of work. Artificial intelligence has quickly become one of the defining forces influencing business, but many organizations are still approaching it as a cost-cutting exercise rather than an opportunity to create new value. In this episode of the Future of Work® Podcast,…
The Infinite Company: Building AI-Forward Organizations That Drive Exponential Growth with Brent Leary
Brent Leary and I have been friends for many, many years. So whenever we have the chance to sit down for a conversation, it never feels like an “interview.” It feels like two longtime friends exploring what’s next, asking bigger questions, and challenging each other to think beyond the obvious. In this conversation, Brent and I explored ideas from “Infinite,” the new book Dave Wright and I wrote to help leaders rethink what enterprise organizations can become in an AI-forward…