Via David Millili, CEO at LodgIQ, HospitalityNet What defines world-class guest service? Is it personalized offers or a value-driven loyalty program? Is it a timely reply sent back to an unsatisfied guest review? Is it flexible stay options or policies? Is it an engaging social media presence? Guest service can be all of these thingsā¦ and with the demands accelerated by the pandemic, it has also become so much more. The problem with defining guest service in any singular way…
