via Jason Considine, MedCityNews Who is Generation C and how will healthcare adapt to meet their expectations? The term āGen Cā was first introduced circa 2012 by futurist Brian Solis as a way of describing a generation of connected consumers defined not by their age, geography, or income but by their hyper-connected, mobile-first mentality. While the term āGen Cā was first introduced circa 2012 by futurist Brian Solis as a way of describing a generation of connected consumers defined not…
Shifting Strategy from Customer Experience to the Customer’s Experience
Originally published at CMO Perspectives by Jessica Denny The pandemic transformed us into a digital-first society, and now digital-first customers are driving total market transformation. World-renowned digital anthropologist and futurist Brian Solis is Salesforceās Global Innovation Evangelist. Recently, he led a CMO Club virtual roundtable about how the pandemicās hyper-acceleration to digital substantially changed the opportunity to improve customer relationships. It starts by recalibrating our perspective and seeing the world through their experiences. In a digital-first world we meet our…
Report: Some Brands Go All In on Mobile; Others Suffer from Mobile Mediocrity
Consumers arenāt just going digital, theyāre also becoming increasingly mobile. To them, mobile isnāt the second screen, itās the first screen. Brands however, struggle to keep up with them and as a result, mobile strategies are off target or underwhelming. This finding among many others is the result of new research conducted by my colleague Jaimy Szymanski and me. Iām proud to announce that the report, The Inevitability of a Mobile-Only Customer Experience, is available today for immediate download. Mobile…
