Solis is listed as a key contributor on The Digital Transformation Peopleās News In Digital under the heading of Strategy & Innovation. The pull quote from his linked article āA Prelude To Innovationā is āIf innovation is the key to future-proofing and more effectively competing for the future, why is it that many organizations get caught up in a pattern of incrementalism?ā The article itself appears on the Singular University Website. Itās subhead is: Ideas are Denied by the Dozen:…
Fonolo: 5 More Contact Center Reports Worth Your Time
The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.
The Disconnect in Connecting the Workplace
There’s a lot of talk about the future of work… Technology is indeed connecting us in ways that improve communication, discovery and connectivity. The world is becoming a much smaller place as a result. Chances are that you are connected in one network or another to people in at least 12 other countries. Although social networking and smartphones are relatively new as a staple in the everyday life of adults and kids, how we as consumers use these networks and…
Why open social collaboration platforms will disrupt the enterprise market in 2013 and beyond
Guest post by Sarah Evans (PRsarahevans), chief evangelist, Tracky, social correspondent at Sarahās Faves and author of [RE]FRAME: Little Inspirations For A Larger Purpose The majority of businesses arenāt run efficiently and employees lack the tools and equipment necessary to do their jobs. Quite a wide sweeping statement, I know. But Iāve also been in the trenches. And I realize itās not for lack of trying. Iāve worked with companies who hired consultant after consultant to help with productivity recommendations,…
The 4 C’s of the Conversation Company: still a long road ahead for most companies
Guest post by Steven Van Belleghem (@steven_insites) One of the key challenges in the social business/conversation world is: how can companies honestly be customer-oriented. In my research, I learned that four pillars help companies to move forward in this challenge. These four dimensions are: Customer experience, Conversation management, Content marketing and Collaboration with clients. Customer Experience: people love to talk about your service and your products. It is the key driver of consumer conversations. Conversation: the story of my previous…
From Co-creation to Collaboration: 5 pillars for business success
Guest post by Steven Van Belleghem (@steven_insites) & Tom De Ruyck (@tomderuyck) In the last months, my colleague Tom De Ruyck and I did some research on structural collaboration between companies and customers. Weāve interviewed 17 C-Level executives working at 17 organizations, operating on a global scale. We wanted to get a clear view on the new evolution of structural collaboration in 2012 business live: in this article you can read our most important findings. We all know that collaboration…
Social Media and the Adaptive Business
While I’m in the throes of writing the next chapter, I wanted to share a recent interview I did with BroadVision‘s Andrew Gori. Andrew asked some profound and timely questions that are worthy sharing. Following this discussion, the interview was reenacted live at BroadVision’s headquarters in Redwood City, CA as part of its Clearvale SecondFloor speaker series hosted by CEO, Dr. Pehong Chen. The conversation tackles subjects facing businesses of all shapes and sizes ranging from social media adoption and…
Think Outside of the Inbox
With the pervasiveness of social networks and the conversations that take place within each, many had hoped for either the reduction in volume of traditional email or the socialization of the inbox. Instead, email remains as the worldās largest untapped social network, with Gmail and Google Buzz offering a glimpse of the integration that looms on the horizon. While many are on the verge of filing email bankruptcy, innovation is focused on how to make email productive once again while…
In Social Media, Collaboration is King
Guest post by Becky Carroll: Read her blog | Follow her on Twitter Source: Shutterstock In the past, it was somewhat difficult to have true customer conversations. We were able to solicit customer feedback, but we werenāt always good at responding. The fact is, we didnāt have a good way to easily get back to customers with resolutions to problems or closure to suggestions. Customers would feel they were sending their comments and concerns into a ācorporate black holeā, never…
