Studying the impact of innovation on business and society

Fonolo: 5 More Contact Center Reports Worth Your Time

The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.


This report is the result of surveying 500 employees involved in contact center solutions at companies with a formal contact center or with plans to introduce one. As an interesting twist, half of the respondents were in the US and half in the UK.

Read entire article at

Leave a Reply

Your email address will not be published. Required fields are marked *

Join Our Mailing List

You have Successfully Subscribed!

Stay Connected